Team Leader - Transfer Agency

Summary:  This role is for the Transfer Agency Industry based in UK and includes functions like Dealing, Registrations, Settlements, Probates, Business Admin Team and Operational Finance Team. The incumbent needs to understand these processes and laws of the regions supported and perform day to day work in accordance with procedures set. The role needs to work in rotational shift and there would be shifts starting at 12:30 PM or later.            

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accurately process, record, review, and complete various administrative operations in a timely manner including but not limited, Placing Dealing, Open Accounts of Clients, Update/Amend Client’s personal information, performing Anti Money Laundering, Updating Agent or Ifa, performing Stock Transfer from one fund manager to another, Performing Settlement, Maintaining and updating Deceased accounts and Estate Maintenance. Also involves manual and free flow letter writing
• Perform daily internal control checks
• Ensure all internal and external service levels and regulatory deadlines are met
• Ensure Quality targets are met
• Ensure all task procedures are followed by the team. On an ongoing basis, ensure all procedures are maintained and that they reflect updates brought about from internal policy or regulation changes
• Develop and maintain relationships with internal teams across geographical locations.
• Support the continued creation of the efficient operating model, ensuring India hub is established with appropriate controls
• Respond to enquiries promptly, proactively handling issues, and striving for the highest levels of customer service
• Identify instances of non-compliance and refer to the Managers, and the Compliance Department, and resolve them.
• Maintain staff training and competence standards with regular 1-1 and team meeting.
• Maintain an awareness and understanding of the investment industry.
• Develop in-depth understanding of the process and department.
• Assisting in responding to regular reviews/audits and Compliance Visits.
• Emerging risks are identified, assessed, and captured within the departmental risk register and, where appropriate, subject to escalation to senior management.
• Operational controls are carried out in accordance with the laid down business policies and procedures.
• Actions for improvements are dealt in accordance with agreed timescales.
• Create and maintain KPI and performance dashboards

People Leadership

• To be a mentor to the Team members who need assistance
• Work collaboratively across the firm to achieve the Goals of the team / company
• Motivate the team to ensure talent retention and create positive work culture
• Manage leaves, shrinkage, and other parameters as per company standard
• Design KPI of the Team Members in line with Company and department goals
• Conduct performance appraisal of the team members
• Optimum utilization of Reward and Recognition programme to create ‘High Performance Culture’
• Ensure team participates in Fun and other Organisation wide activities

Human skills and abilities

• Customer focused with the ability to collaborate with others to achieve desired outcomes
• Effective communication skills, both written and verbal. Should be able to disseminate important information to the team
• Excellent attention to detail
• Prioritisation and time management skills, demonstrating flexibility and ability to work autonomously
• Demonstrates good teamwork ethic
• Actively seeks out self-improvement, professional development opportunities and feedback
• Ability to provide constructive feedback to the team
• Ability to work on tight deadlines and follow process
• Basic understanding of relevant industry and commercial impacts
• Willingness to work in Rotational Shifts
• Willingness to work in any department within Transfer Agency or related activities

Governance & Risk

• To assist with query handling, quality error analysis, identify root cause and help with solutions to close the gaps.
• Provide periodic reports to Manager on team performance
  

Education:

• A Bachelors or Master’s Degree in Business Or Finance Or Banking related discipline from a reputed College/University.
• A Management degree would be an added advantage
• Should have successfully cleared Investment Operations Certificate Level 1

Experience:

• Good working knowledge of Microsoft Office.
• More than 5 years’ experience in Fund Industry and atleast 3 years in current team/organization
• IOC level 1 cleared would be an added advantage.

Work timings: EMEA business hours