Reception & Operations Trainee

<p class="job-description-header">Who We Are</p><p>Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br><br>To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.</p><br><br><p class="job-description-header">What You'll Do</p><p>You will join the Operations team at BCG’s Milan office, contributing to the smooth running of daily office activities across Reception, Facilities, and Building operations. You will help maintain a welcoming, professional, and well-organized environment for BCG colleagues, clients, and external visitors.<br>Working closely with the Operations team, you will support front office and administrative activities alongside office facilities, space management, and supplier coordination, helping ensure high service standards and an effective workplace experience.</p><p> </p><p><span><strong>You're good at:</strong></span></p><p> </p><ul><li>Welcoming guests, verifying their identity, and notifying the appropriate BCG team members;</li><li>Answering incoming calls with professionalism and courtesy, handling a variety of administrative inquiries;</li><li>Coordinating the meeting room booking process to ensure efficient scheduling and availability;</li><li>Interacting daily with callers and guests, including suppliers, pony express and couriers;</li><li>Supporting the Operations and Building Team in day-to-day activities, including coordination with vendors to ensure optimal service delivery and space utilization;</li><li>Assisting in operational planning and execution for new office and building initiatives, including documentation and communication flows for building access and signage;</li><li>Supporting supplier management tasks such as on-site inspections and entrance authorizations;</li><li>Contributing to the implementation of innovative, digital solutions to enhance workplace efficiency and infrastructure.</li></ul><p>Please mind that the role will be focused on the activities listed above, but not limited to them.</p><br><br><p class="job-description-header">What You'll Bring</p><ul><li>Excellent communication skills, both written and oral, in Italian and English;</li><li>Good customer service skills (previous hospitality/customer service or front office experience will be considered a plus);</li><li>Proficiency in Microsoft Outlook, Word, PowerPoint and Excel;</li><li>Flexibility and adaptability in managing different tasks across departments and topics;</li><li>Ability to work under pressure while respecting deadlines;</li><li>Full time availability and daily presence in the office. </li></ul><br><br><p class="job-description-header">Who You'll Work With</p><p>Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.</p><br><br><p class="job-description-header">Additional info</p><p>This opportunity is offered as a 6-month internship designed to provide hands-on experience and professional development within BCG. As this is an internship position, participants will receive a monthly allowance, in accordance with the internship agreement. Interns will also benefit from:</p><ul><li>Daily meal vouchers / daily meal;</li><li>Access to selected corporate discounts and partner offers.</li></ul><br><br><p>Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. <br>BCG is an E - Verify Employer. <a href="https://careers.bcg.com/global/en/e-verify" target="_blank">Click here </a> for more information on E-Verify.</p>