Front Office Assistant PRN Flex

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Expected pay for this position is $18.10 - $20.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

 

Love variety in your workday? Join us as you travel to different offices throughout the Rockford area, work alongside a variety of providers and teams, and gain experience across multiple specialties!

This position will float between various OSF office locations in the Rockford and surrounding areas.

In recognition of the flexibility required for this role, the position is eligible for an additional $0.75 per hour above the base hourly rate. This differential will appear as a separate line item on your paycheck in addition to your regular base pay.

Candidates should be comfortable traveling between assigned office locations and adapting to the needs of different teams and clinics.

Overview

POSITION SUMMARY:

 The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:  

• Education: High School or GED equivalent  
• Customer service experience  
• Typing, filing, telephone skills 
• Basic Microsoft application proficiency 
• Excellent Customer Service skills  

PREFERRED QUALIFICATIONS:  

• Basic knowledge of medical terminology, ICD-10 and CPT codes  
• Electronic Medical Record experience 

OSF HealthCare is an Equal Opportunity Employer.