Watchstander

The Team and the Role

INDUS is a 100% employee-owned, customer-focused government services provider with expertise in Engineering, Information Technology, Cybersecurity, Program/Financial Management, Logistics, and Data Analytics. At INDUS, we believe in the value of the INDUS team. Together we deliver exceptional customer service, foster a growth and support-centered work environment, and focus on how we can give back to the communities that we serve. Empowering our employees starts on day one and creates an environment full of innovation and promise. By offering mentorship and robust Training and Development opportunities, INDUS continues its pursuit to be the Employer of Choice. 

Reporting to the Program Manager, the 24/7 Watchstander - Aegis Fleet Readiness Support will provide on-site engineering, technical, and supportability analysis support from a designated shore facility. Watchstanders serve as front-line support to Fleet units by monitoring communications, documenting and triaging requests, coordinating with technical SMEs, and maintaining readiness reporting in support of Aegis Fleet Readiness and Distance Support operations for the fleet on behalf of Naval Surface Warfare Center (NSWC), Port Hueneme Division (PHD).

This position is located in Port Hueneme, CA.

What You'll Do

• Stand a formal 24/7 watch from a designated shore facility in support of AEGIS Fleet Readiness and Distance Support operations.
• Monitor and respond to fleet requests received through chat, email, and phone channels within established timelines and in accordance with current Watch Orders, Temporary Watch Orders, Standard Operating Procedures, and Team Lead guidance.
• Provide front-line customer service to Fleet units by receiving requests for technical assistance, conducting initial triage, and coordinating with the appropriate on-call Subject Matter Expert (SME), Branch Manager, or technical stakeholder.
• Generate, update, and maintain tickets in the Information Technology System Manager (ITSM) database or other designated support tools.
• Conduct proper shift turnover and maintain continuity of watch operations across day and night watch sections.
• Review message traffic, including CASREPs, CASUPs, and related readiness information, and update Combat Systems Fleet Readiness Status Charts and status files as required.
• Prepare and distribute required daily reports when assigned to night watch or day watch, including AEGISTT 24/7 Daily Reports and Ship Defense daily reports, as applicable.
• Upload required report documentation to the classified AEGISTT 24/7 Distance Support website and maintain information accuracy in accordance with established procedures.
• Attend required training, maintain releasability and disclosure training, support Under Instruction watch stander training as assigned, and become TQS qualified within the required timeframe after obtaining SIPR access.
• Bid and proposal support if requested.
• Other duties as assigned.

What We're Looking For

Required Qualifications:

• An active secret clearance is required to be considered for this position.
• HS Diploma required. Technical school diploma, associate degree, equivalent military training, or relevant experience supporting Navy combat systems, shipboard operations, fleet readiness, logistics, maintenance, or technical support environments required.
• Five (5) years of experience providing similar support duties in a U.S. Navy Aegis or similar environment.
• Ability to obtain and maintain SIPR access and comply with all applicable classified system, releasability, disclosure, and security requirements.
• Ability to work on-site at a Government facility on a 12-hour rotational shift schedule, including nights, weekends, holidays, and emergent coverage as required. Telework is not authorized for this position.
• Ability to provide timely, professional support over chat, email, and phone while documenting requests accurately in ITSM or other designated ticketing tools.
• Ability to read and follow Watch Orders, Temporary Watch Orders, Standard Operating Procedures, and direction from the 24/7 Team Lead or Readiness Response Operations Branch Manager.
• Ability to maintain accurate shift turnover, ticketing, status reporting, and readiness documentation.
• Must possess basic computer literacy and data entry skills.
• Demonstrated proficiency in Microsoft Office applications (to include MS Word, Excel, PowerPoint, etc.).
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Demonstrated problem-solving skills.
• Must possess strong time management skills.
• Must be able to work in a fast-paced, changing, and challenging environment.
• Travel Required ~10% travel required.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Desired Qualifications:

• Prior U.S. Navy, combat systems, AEGIS, shipboard operations, fleet readiness, technical support, or watchstanding experience.
• Experience reviewing CASREPs, CASUPs, readiness status information, or operational message traffic.
• Experience coordinating technical assistance with SMEs, waterfront stakeholders, Fleet units, or program/engineering support teams.
• Experience using ITSM, ticketing systems, readiness databases, SharePoint/classified websites, or other operational support tools.
• Current or prior SIPR access and familiarity with classified reporting environments.
• Ability to become TQS qualified within three months of obtaining a SIPR account.

Physical Requirements:

• Must be able to remain seated in a stationary position 50% of the time. Must also be able to alternate between sitting, standing, and walking.
• The work requires some physical exertion, such as long periods of standing, or recurring and considerable walking, stooping, bending, crouching, and climbing such as performing regular shop activities, inspections, or to observe and study operations in an industrial or comparable work area, or on-board ships, submarines, and/or in weapon facilities.

INDUS aims to provide a competitive compensation package, including a strong pay for performance rewards approach. The expected base pay range for this position is $31.58 - $50.00 per hour. This position is eligible to participate in our corporate 401(k) and Employee Stock Ownership Plan (ESOP) programs, and may be eligible for performance bonuses, and other rewards and benefits (see more about our compensation package and benefits offered at Culture @ INDUS | INDUS Technology). The pay range for this role considers job-related knowledge, skills, work location, education and training, and certifications. To drive fair pay practices for employees, INDUS conducts regular comparisons across our employee groups and the industry.

INDUS is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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