Operations Trainer - Automotive Contact Centre

Job Description

Main purpose:

The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. 

Key Responsibilities:

1.        Training Delivery

·        Conduct new starter training as well as refresher, up-skilling and cross skilling training.

2.        Assessment

·        Assessments must be completed for all training events.

·        Remedial support must be provided to all delegates prior to re-assessment.

3.        Administration

·        Capture learner records in line with Ucademy requirements:

-        Complete Annual Training Reports;

-        Complete delegate attendance registers;

-        Update operational skills matrix.

Qualifications

Qualifications required:

·        Grade 12/Matric

·        Tertiary qualification in training and development would be beneficial

 Experience required:

·        2+ years’ experience in Learning & Development

·        Previous experience in an Automotive Role will be beneficial

·        Training, coaching and mentoring experience

·        Computer literacy at intermediate level (MS Office)

Knowledge, skills and attributes required:

·        High proficiency in delivering impact training and facilitation

·        Strong planning, organizing and time management skills

·        High proficiency in verbal & written English

·        Strong communication and interpersonal skills

·        High attention to detail and accuracy

·        Exceptional administrative skills

·        The ability to work within a team

·        Self-motivated

·        Self-manageable

·        Strong customer service orientation

·        Proactive

·        The ability to:

-        learn, understand and master new information and multiple processes quickly

-        deal with complexity

-        take ownership and deliver results

Additional Information