JP Morgan Chase

Runs a consumer bank and an investment bank

Wealth Management Operations - Operational Transformation & Strategy Associate

Backend EngineeringConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A bachelor's degree or equivalent.
At least 5 years of relevant experience in intelligent automation, business or process transformation, or technology-enabled operations improvement.
Ability to independently deliver solutions end-to-end, including requirements deep dives, solution design or architecture and documentation, process and data analysis, solution build, configuration or development, testing support, and issue investigation and root-cause analysis.
Hands-on experience with intelligent automation tools and modern engineering practices, including GitHub Copilot, Python, SQL, and API integration.
Familiarity with applied artificial intelligence and machine learning, generative AI concepts, core machine learning approaches, and model evaluation, with an understanding of responsible application to use cases.
Ability to collaborate effectively across multiple business functions.

Responsibilities

Conduct opportunity assessments and requirements deep dives independently, including process mapping, data analysis, solution design, prototyping, build, testing support, deployment readiness, and post-release stabilization and continuous improvement.
Design and develop workflow automation solutions using approved intelligent automation tools, natural-language-assisted development approaches, and data analytics, ensuring scalability, resiliency, maintainability, and appropriate controls.
Collaborate across Operations, Business, Product, Technology, Controls, and Governance to align scope, timelines, risks, dependencies, and delivery expectations.
Ensure solutions adhere to firm standards, change management expectations, and intelligent automation governance requirements.
Coach and support team members on emerging skills, artificial intelligence and machine learning skills, automation best practices, reusable patterns, and tooling; contribute to or deliver enablement and training materials for workflow automation.

Desired Qualifications

Experience with Wealth Management business processes.
Advanced technical and artificial intelligence and machine learning skills.
Interest in emerging technologies and an innovative mindset.
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Are you a strong team player looking for an opportunity to further expand your exposure with one of the world’s most innovative banks? We are looking for a highly motivated individual to support our Private Banking business where we serve the complex wealth management needs of our ultra-high net worth clients across the world.

As an Operational Transformation and Strategy Associate within the Wealth Management Operations team, you will drive intelligent automation initiatives that improve operational efficiency, increase capacity, reduce risk, and enhance the client and service experience. You will partner closely with cross-functional stakeholders to identify opportunities, perform detailed requirements deep dives, design scalable solutions, and deliver end-to-end implementation through stabilization. You will also contribute to team capability-building through coaching, enablement, and adoption of responsible AI and emerging automation approaches.

Job responsibilities

Conduct opportunity assessments and requirements deep dives independently, including process mapping, data analysis, solution design, prototyping, build, testing support, deployment readiness, and post-release stabilization/continuous improvement.
Design and develop workflow automation solutions using approved intelligent automation tools, natural-language-assisted development approaches and data analytics, ensuring scalability, resiliency, maintainability, and appropriate controls.
Collaborate and partner across business functions and teams including Operations, Business, Product, Technology, Controls, and Governance, to align scope, timelines, risks, dependencies, and delivery expectations.
Ensure solutions adhere to firm standards, change management expectations, and intelligent automation governance requirements.
Coach and support team members on emerging skills, AI/ML skills, automation best practices, reusable patterns, and tooling; contribute to and/or deliver enablement and training materials for workflow automation.

Required qualifications, capabilities, and skills

Bachelor's degree or equivalent.
At least 5 years of relevant experience in intelligent automation, business/process transformation, or technology-enabled operations improvement.
Proven ability to independently deliver solutions end-to-end, including requirements deep dives, solution design/architecture and documentation, process and data analysis, solution build/configuration/development, testing support, and issue investigation/root-cause analysis.
Strong technical foundation with hands-on experience using intelligent automation tools and modern engineering practices, not limited to GitHub Copilot, Python, SQL, API integration.
Familiarity with applied AI/ML and GenAI concepts, core ML approaches, model evaluation, with an understanding of how to apply these responsibly to use cases.
Strong communication skills and ability to collaborate effectively across multiple business functions.

Preferred qualifications, capabilities, and skills

Experience with Wealth Management business processes.
Advanced technical and AI/ML skills.
Interest in emerging technologies and an innovative mindset.
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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