Full-Time
Text messaging platform for credit unions
$200k - $325k/yr
Santa Clara, CA, USA
In Person
On-site in Santa Clara, California; four days per week.
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Eltropy provides text messaging solutions for credit unions to enhance member engagement and streamline operations. Its platform sits between a credit union’s IT systems (core banking, loan origination, CRM) and members, delivering compliant, secure SMS workflows with automation, reminders, and BI dashboards that trigger from system events. It differentiates itself by focusing specifically on credit unions with deep system integrations, strong compliance controls, and proven ROI through faster loan processing and improved service, backed by broad adoption among U.S. state associations. The goal is to help credit unions communicate effectively with members, improve efficiency, and achieve measurable ROI through compliant, data-informed messaging.
Company Size
201-500
Company Stage
Series A
Total Funding
$41.5M
Headquarters
Milpitas, California
Founded
2013
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Remote Work Options
Hybrid Work Options
Constant AI finalist for Finovate's Best Fintech Partnership award, first partner in Eltropy's Agentic AI Platform. * 5 hours ago Recognition highlights Constant AI's loan servicing sub-agent, Nia, embedded in Eltropy's Agentic AI Platform reaching more than 750 credit unions PORTLAND, ME - August 4, 2026 - Constant AI, the agentic AI company for credit union loan operations, today announced it has been named a finalist in the 2026 Finovate Awards in the Best Fintech Partnership category, recognized together with Eltropy. Winners will be announced September 10, 2026, at FinovateFall in New York City. Constant AI was selected as the inaugural fintech partner in Eltropy's Agentic AI Platform, which connects community financial institutions (CFIs) to a growing ecosystem of AI-native tools inside the communications platform they already use for member conversations. The partnership gives Eltropy's network of more than 750 CFIs a direct path to Nia, Constant AI's agent for loan servicing and hardship relief. Nia became the first agentic AI agent to complete a skip-a-pay transaction end to end without staff involvement, and the platform behind it now powers more than 1.6 million automated transactions for lenders nationwide. "Most partnerships in the industry take a year of integration work before a credit union sees value. Ours didn't," said Catherine York Powers, CEO and Founder of Constant AI. "Eltropy's credit unions were already inside a platform they trusted, and we show up as something they can turn on instead of something they had to build. That's the part I think this award actually recognizes: two companies that decided speed to value mattered more than owning the whole stack ourselves." "We built the Agentic AI Platform so credit unions could get real AI tools into the hands of their teams without another six-month vendor evaluation," said Saahil Kamath, VP of Product and Head of AI, Eltropy. "Constant AI was the first company we brought in, and this nomination is proof that bet paid off. Being named alongside them for something we built together, not just sold together, means a lot to our whole team." The Finovate Awards recognize the banks, financial institutions and fintech companies pushing the industry forward. In the Best Fintech Partnership category, Constant AI and Eltropy were named alongside fellow finalists Betterment and Rate, Greenlight and U.S. Bank, Huntington Bank and True Link, Narmi and Grasshopper Bank, and Trust & Will and Fifth Third Bank. "I see a lot of 'partnerships' that in actuality are fairly typical customer/provider relationships. The partnership between Constant AI and Eltropy shows up differently," said Greg Palmer, Finovate VP and Director of Fintech Strategy. "A CU using Eltropy can put Nia to work without a separate sales process, a separate contract, or a separate login. That type of functionality is only possible with a true partnership, and it's why they made it to the final round in a category with some serious competition." The finalist nod adds to an active stretch for the two companies. Constant AI and Eltropy have continued to build out the partnership since its initial access rollout earlier this year, most recently with Constant AI's inclusion in Eltropy's newly launched marketplace and its extension of other loan servicing and loss mitigation solutions. About Constant AI Constant AI helps credit unions reduce delinquency and charge-offs by automating loan servicing and hardship relief. Its AI agent, Nia, guides members through loan servicing conversations, skip-a-pay, deferments, due date changes, modifications, by voice or chat, then executes the transaction directly to the core in real time. The same eligibility logic and core integration that has powered over 1.65 million automated transactions in digital banking now drives Nia, giving members faster access to relief and giving credit unions fewer missed payments and lower loss rates. Learn more at constant.ai. About Eltropy Eltropy is the leading agentic AI-powered conversations platform for community financial institutions (CFIs). Credit unions and community banks use Eltropy to deliver better consumer experiences, improve efficiency, and drive measurable outcomes across the institution, helping them better serve the people and communities that count on them every day. The platform brings together Agentic AI, text, voice, video, chat, and automation across the full consumer lifecycle, from lending and servicing to collections, marketing, contact center, and branch operations, all through a single platform integrated with 50+ banking systems. For more information, please visit eltropy.com.
Constant AI names Kristin Evans VP of Marketing as Agentic AI expands from conversation to regulated transactions. Fintech marketing leader with a track record scaling credit union tech brands takes on go-to-market storytelling for Constant AI What drew me to Constant AI is that they've built software that makes real, compliant decisions on real accounts at scale. It shows up where it counts, as real relief for a member in a hard month." - Kristin Evans, Vice President of Marketing, Constant AI PORTLAND, ME, UNITED STATES, July 31, 2026 / EINPresswire.com / - As Constant AI moves agentic AI past customer-facing use cases into transactions that carry real regulatory weight, the company has named Kristin Evans Vice President of Marketing. Evans joins Constant AI from Curql Collective, where she served as Vice President of Marketing and Communications, and led the investor marketing and pipeline strategy behind a $360 million fundraise from credit union investors, the largest in CU history. Before Curql, Evans built the marketing function that fueled hypergrowth for credit union technology companies, from enterprise to startups. As the fifth hire and founding head of marketing at EngageFI, she helped scale ARR from under $1 million to more than $35 million over five years, landing EngageFI on the Inc. 5000 list of fastest-growing companies twice. At Origence, she led demand generation across seven products, was named Marketer of the Year in 2022, and drove a 47% SQL generation rate from ABM campaigns. "We built agentic AI to do something the industry hasn't attempted: execute the actual transaction, inside the rules a regulator would hold us to," said Catherine York Powers, CEO and Founder of Constant AI. "Kristin's job is to help the market understand that distinction, because most financial institutions haven't seen what agentic AI looks like when it's actually allowed to act." "There's a lot of noise right now about what agentic AI can do, and most of it is still theoretical," said Evans. "What drew me to Constant AI is that they've built software that makes real, compliant decisions on real accounts, at scale, today. And it shows up where it counts, as real relief for a member in a hard month. That's a bigger story than any one product category, and I'm absolutely thrilled to get to help tell it." The hire follows a year of significant momentum for Constant AI, including the launch of Nia(TM), the first agentic AI agent to complete a skip-a-pay transaction end to end without staff involvement, and the company's selection as the inaugural fintech partner in Eltropy's Agentic AI Platform, which serves more than 750 credit unions across North America. Evans will shape how Constant AI tells that story as it expands agentic AI into a broader set of regulated financial workflows. About Constant AI Constant AI powers agentic AI for regulated financial transactions, starting with credit union loan operations. Its platform executes complex eligibility rules and transacts directly to the core in real time, the same proven infrastructure behind over 1.7 million automated transactions now powering Nia. A Portland, ME-based fintech, Constant AI operates a CUSO, wholly owned by its parent organization, aligning its mission and governance directly with the credit union movement. Learn more at constant.ai. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
Eltropy summit explores human x AI in Monterey. Eltropy's Leadership Summit brings together more than 90 credit union and bank executives around research from Gallup, Callahan, and Filene. Agentic AI-powered conversations platform Eltropy announced that its annual Leadership Summit will take place 24 to 26 August 2026 at the Monterey Plaza Hotel & Spa. The invitation-only gathering brings together more than 90 C-suite and executive leaders from credit unions and community banks for sessions organised around three themes: the economy, artificial intelligence, and growth. The summit's research programming is anchored by Gallup, Callahan, and Filene. Gallup will open Tuesday's keynote drawing on its research into financial wellbeing and workforce engagement, before returning later in the day to lead a joint strategy workshop with Filene Research. Callahan will present on the economic signals facing credit union and community bank leaders in the year ahead, while Filene will lead its own session on member connection. Beyond the sessions, the summit will open with a private dinner inside the Monterey Bay Aquarium's deep-sea exhibit, and optional activities through the week such as a guided hike at Point Lobos State Natural Reserve, a kayak outing in the Monterey Bay National Marine Sanctuary, and a whale-watching trip during the bay's peak summer feeding season. Ashish Garg, Co-Founder and CEO of Eltropy, said: "For most of this event's history we've held it in the mountains. This year we wanted our customers looking out at something that moves. Put that setting next to research from Gallup, Callahan and Filene, and the conversations tend to go further than they would in a hotel ballroom." Rob Hoyle, Chief People and Technology Officer at Vantage West Credit Union, said: "The opportunity to collaborate with forward-thinking credit union leaders and learn from organisations like Gallup and Filene delivers value that extends far beyond our time at the summit." Stay updated on crypto and AI by following its socials.
Eltropy expands voice authentication ecosystem with Illuma, IDgo, and Pindrop. Eltropy, providers of an agentic artificial intelligence and conversations platform for credit unions and community banks, has partnered with Illuma, IDgo and Pindrop to help credit unions and community banks modernize identity verification across consumer interactions. Eltropy's expanded authentication ecosystem gives credit unions and community banks flexible, layered identity verification options embedded directly into conversational workflows across consumer interactions. The partnerships help institutions strengthen fraud prevention, improve consumer experience, and build trust across both human and AI workflows. The Eltropy platform now supports the following authentication approaches: * Illuma provides passive voice security combining voice biometrics, fraud risk scoring, adaptive multifactor authentication, and collaborative intelligence during member conversations. * Pindrop adds voice security, fraud detection, spoofing protection, and authentication intelligence across voice interactions. * IDgo enables trusted device-based authentication using native device verification methods. * Existing support for OTP and document verification remains available within the Eltropy platform. "Financial interactions are ultimately about trust," said Abhishek Tiwari, chief product officer of Eltropy, in a statement. "Members increasingly expect interactions that are fast, intuitive and secure, without being forced through outdated verification experiences. By embedding flexible authentication options directly into the Eltropy platform, we're helping credit unions and community banks strengthen fraud prevention, reduce friction, and build the trusted foundation needed for both human and generative and agentic AI-powered experiences." "Voice fraud has evolved far beyond traditional authentication challenges, forcing financial institutions to rethink how they secure every conversation," said Milind Borkar, founder and CEO of Illuma, in a statement. "IllumaSHIELD delivers a modern voice security approach that combines passive voice authentication, deepfake detection, adaptive MFA, and real-time fraud intelligence into a single platform. With the simplicity of passive end user enrollment regardless of calling device, paired with the fastest-to-deploy voice security solution in the industry, financial institutions routinely report deployment in days and record-breaking adoption metrics. Financial institutions reduce verification time by up to 95 percent, lower average handle time by over 80 seconds per call, and strengthen protection against increasingly sophisticated AI-driven attacks, all while delivering a faster, more seamless customer experience." "Financial institutions are looking for stronger authentication that does not burden members or frontline teams," said Rocky Scales, CEO of IDgo, in a statement. "Device-based authentication helps establish persistent trust while improving both security and member experience across communication channels." "Trusted authentication is becoming foundational infrastructure for AI-powered customer engagement," said Bucky Wallace, chief revenue officer of Pindrop, in a statement. "Through our work with Eltropy, financial institutions can layer advanced voice authentication, fraud detection, and spoofing protection into member interactions to help build confidence, security, and trust in real-time digital interactions."
Eltropy, an AI and conversations platform for credit unions and community banks, has announced authentication partnerships with Illuma, IDgo and Pindrop to modernise identity verification across consumer interactions. The expanded ecosystem offers financial institutions flexible, layered verification options embedded into conversational workflows. Institutions can now deploy voice biometrics through Illuma and Pindrop, trusted device-based authentication via IDgo, or combine multiple methods based on transaction type and risk profile. The partnerships aim to strengthen fraud prevention whilst reducing friction in member experiences. Illuma reports financial institutions using its voice security platform have reduced verification time by up to 95% and lowered average handle time by over 80 seconds per call. Eltropy serves more than 750 community financial institutions across the United States.