Reception Agent

Job Description

Reception Agent

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Food & Beverage discounts

What you will be doing:

Greet, check-in, respond to requests and settle accounts while providing exceptional service

Take initiative to add a personalized experience

Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Prior Front Desk or related Hotel Experience
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus

Additional Information