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Associate Director

Castlegate Forwarding Americas Operations

Posted on 7/2/2024



10,001+ employees

E-commerce platform for furniture and decor

Consumer Goods


Boston, MA, USA

Supply Chain Management
Transportation & Distribution
Operations & Logistics
  • Bachelor's degree required, Master’s degree preferred
  • 10+ years of experience in freight forwarding, ecommerce operations, or retail operations
  • 5+ years of leadership experience; preferably including leading teams of over 20
  • Experience interfacing with Sr. Leadership; developing relationships, objectively challenging, presenting, reporting, and consulting
  • Proven experience developing global data-driven processes
  • Articulate, persuasive communicator across multiple organizational levels
  • Ability to evaluate data to illustrate meaningful performance trends and identify opportunity areas
  • Critical thinking and creative problem-solving skills and flexibility to adjust to frequent changes in training priorities and schedules to accommodate business needs
  • Self-starter with the ability to work independently in a fast-moving environment with a certain level of ambiguity
  • Lead execution, improvement, and expansion of US and Canada landside operations for ocean freight
  • Act as Wayfair’s lead expert on drayage and destination port operations
  • Lead and develop a team of 25+ Associates and Managers
  • Manage the North America drayage product (pricing, carrier sourcing, product design)
  • Build out key metrics that define success for the team and enable day-to-day management and capacity planning
  • Design, bring to launch, and ultimately own origin operations for any new market geographies in the Americas
  • Define and communicate a 6-12 month work plan, identifying opportunities to drive measure impact across broader KPIs and OKRs
  • Identify opportunities through a combination of data-driven analysis and observations
  • Prioritize and enable process improvement for all destination operations
  • Ensure effective coordination with Asia- and EU-based operations
  • Enable effective inbound forecasting and planning for the Network Management team and the Wayfair Fulfillment Center network
  • Oversee impact measurement, reporting and trend analysis and consult with stakeholders based on results
  • Contribute to the development of tools and processes that drive efficiencies for the team and simplify the day-to-day operations
  • Build strong partnerships and collaboration with leaders and stakeholders to enable consistency in programs with peers
  • Understand strategic business goals and deliver strategies and solutions for achieving those goals and navigating roadblocks

Wayfair is a leading e-commerce platform specializing in home furnishings and decor, offering an expansive selection that caters to diverse tastes and budgets. The company stands out for its strong customer-centric approach, utilizing advanced e-commerce technologies to enhance the shopping experience. Working at Wayfair provides employees with the opportunity to be part of a dynamic team that values innovation in digital commerce and customer engagement, making it an ideal environment for professionals passionate about driving technological advancements in the retail industry.

Company Stage


Total Funding



Boston, Massachusetts



Growth & Insights

6 month growth


1 year growth


2 year growth