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Northwestern Medicine

Academic medical center research, teaching, care

Client Office Phlebotomist

Diagnostics & Laboratory ProfessionalsConfirmed live in the last 24 hours
Full-timeMorton, IL, USA$19.81 - $26.74 /hrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Requires phlebotomy certification through a nationally recognized organization, training from a phlebotomy school or medical institution, one or more years of phlebotomy experience in a healthcare setting, or CMA certification.
  • Must be able to work Monday through Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 11:00 a.m.
  • Must demonstrate customer service and communication skills and function as part of an effective team.
  • Must understand the operation and maintenance of equipment pertinent to the job.
  • Must maintain a safe work environment and follow biohazard waste procedures.

Responsibilities

  • Perform phlebotomy and other laboratory specimen collections according to age-related standards and departmental policies, protocols, and procedures.
  • Demonstrate the AIDET model and optimize patient safety to reduce the likelihood of medical or healthcare errors.
  • Receive and review physician orders, ensure necessary information is included for laboratory services, and accurately enter laboratory test orders according to department policies, protocols, and procedures.
  • Use the patient communication model and provide appropriate post-phlebotomy patient care.
  • Process specimens promptly to ensure sample stability and integrity, including labeling, centrifuging, aliquoting, freezing, and packaging specimens for transport according to established protocols and policies.
  • Review and record refrigerator temperatures and quality control and quality assurance records; record concerns in the Corrective Action Log, report them to maintenance for repair, and report findings to a supervisor or manager.
  • Follow up on outstanding orders on the manifest log and communicate timed, completed, or uncompleted draws, charges, and results as appropriate.
  • Notify the laboratory and/or physician of problems with specimen procurement to support optimal care.
  • Ensure proper storage and timely pickup of biohazardous waste.
  • Perform laboratory-related clerical duties, including order entry, verification of test result receipt, patient information retrieval, use of email, medical record systems and handheld and desktop devices, supply inventory maintenance, filing, and equipment sanitization as necessary.
  • Use departmental resources efficiently and participate in efforts to reduce costs and streamline work processes.
  • Complete continuing education expectations and competency assessments.
  • Interact with and assist others professionally as part of teamwork.
  • Apply critical thinking, sound decision-making, and judgment to investigate and resolve challenging situations.
  • Comply with organizational policies regarding ethical business practices.
  • Perform other duties as assigned.

Desired Qualifications

  • Experience performing phlebotomy on a broad range of patient types.
  • Experience processing and transferring laboratory specimens and handling a centrifuge.
  • Familiarity with medical electronic medical record (EMR) systems.
  • Knowledge of medical terminology.

About the Company

Northwestern Medicine

Academic medical center research, teaching, care

Northwestern Medicine brings together Northwestern Memorial HealthCare and the Northwestern University Feinberg School of Medicine to advance health care through research, teaching, and patient care. It runs an academic medical system with more than 33,000 staff, faculty, students, and researchers across 200 locations, including five hospitals that are ranked among America’s Best by U.S. News & World Report (2025–2026). The organization offers medical care by clinicians and scientists who also teach and study new treatments, meaning patients may benefit from up-to-date therapies developed through ongoing research. Its approach combines hospital services, medical education, and scientific discovery in one ecosystem, which sets it apart from ordinary clinics. The goal is to improve medicine so that patients receive higher-quality care and safer, better outcomes.

Company size
10,001+
Company stage
Grant
Total funding
$25M
Headquarters
Chicago, IL
Founded
2009

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