National Veterinary Associates

Provides veterinary network, partnerships, and resources

Marketing Operations Specialist

Growth MarketingConfirmed live in the last 24 hours

Full-timeRemote in USA$27.64 - $35.41 /hrRemote

About the Job

Requirements

Two years of experience in a customer relationship management (CRM) platform, ideally Customer.io.
Two years of experience in a customer data platform (CDP).
Ability to troubleshoot technical challenges and data discrepancies.
Clear communication to clarify Marketing needs and project requirements.
Experience and working knowledge of Excel, PowerPoint, QuickBase, and Power BI.

Responsibilities

Understand client mapping and journey experiences.
Use JSON and/or JavaScript to create Liquid templating for dynamic email content.
Represent Marketing to other lines of business and relay needs cross-functionally.
Send communications, including email, SMS, and push notifications, for hospitals in Customer.io.
Understand data related to the client journey and implement ongoing improvements.
Partner with Marketing to provide Customer.io data for reporting.

Desired Qualifications

Bachelor’s degree in Marketing or a related field.
Basic knowledge of veterinary medicine, specifically as it relates to client communication.
Experience with JavaScript and JSON.

General information

City: Remote - USA

Hospital Name: National Veterinary Associates

Job Type: Support Center

Employment Type: Permanent

Description & Requirements

JOB TITLE: Marketing Operations, Specialist

REPORTS TO: Marketing Operations, Sr. Specialist

BRIEF JOB SUMMARY: We are seeking a Marketing Data Operations Specialist to serve as the critical bridge between our marketing strategy and the client communication journey. You will be responsible to help bring in client preferences and help create the best overall client digital experience within our Client Reminder Management platform, Customer.io. In this role, you will partner with cross-functional stakeholders to translate separate Marketing asks into one seamless, client-forward experience.

Key Responsibilities:

Capability to understand the client mapping and journey experiences
Use JSON and/or JavaScript to create liquid templating for dynamic email content
Be an ambassador for Marketing to other lines of business, working cross-functionally to relay needs
Send communications (Email, SMS, Push, etc) for hospitals in C.IO
Understand key data surrounding the client journey and work on implementing ongoing improvements
Partnering with Marketing to provide C.IO data for reporting

Minimum Knowledge, Skills, and Abilities:

2 years in a CRM platform, ideally C.IO
2 years in a CDP platform
Problem-solving for technical challenges and data discrepancies
Clear communication to clarify Marketing needs and project requirements
Experience and working knowledge of Excel, PowerPoint, QuickBase, PowerBI

Preferred Knowledge, Skills, and Abilities:

Bachelor’s degree in marketing or related field
Basic knowledge of veterinary medicine, specifically towards client communication
JavaScript and JSON experience

Compensation: $27.64 - $35.41/hr

FSLA Status: Non-Exempt

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About the Company

National Veterinary Associates

Provides veterinary network, partnerships, and resources

NVA (National Veterinary Associates) builds a network of animal hospitals and pet resorts by partnering with veterinary practices. It provides these partners with support, resources, and access to a shared knowledge base to improve day-to-day operations, veterinary care, and animal welfare. The way it works is through partnerships: practices join the network and use the collective tools, training, and services to run their clinics more efficiently while keeping their own culture. This makes NVA different from competitors by leveraging a large, connected community that emphasizes collaboration, shared expertise, and sustainable growth across many clinics and facilities, rather than competing in isolation. The company’s goal is to raise the standard of care in veterinary medicine and pet care by enabling more practices to grow, share knowledge, and deliver better outcomes for animals and their owners.

Company size: 1,001-5,000
Company stage: Growth Equity (Non-Venture Capital)
Total funding: $128M
Headquarters: Agoura Hills, CA
Founded: 1996

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