Hospitality Intern

Job Description:

This Is How We Fly

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role

The Hospitality Intern will support JSX's Hospitality team in developing and enhancing the services, amenities, and experiences that define our approach to premium air travel.

You'll gain practical experience in aviation hospitality, including Customer experience initiatives, onboard service coordination, hospitality program development, and Customer feedback analysis. From helping organize catering and amenities to identifying opportunities to elevate service standards, you'll contribute to projects that directly influence the JSX Customer experience.

You'll also collaborate with teams across the organization and occasionally support Station operations, giving you firsthand exposure to how our Crewmembers deliver exceptional service in a real-world, Customer-facing environment.

This internship is an excellent opportunity for a college student interested in hospitality, business, or aviation to apply classroom knowledge, develop professional skills, and explore how thoughtful service and operational execution come together to create memorable travel experiences.

Internship Dates: May 18 - August 7, 2027

A Day in the Life

In this role, you'll:

• Assist with the development, coordination, and implementation of hospitality programs and services that enhance the JSX Customer experience.
• Support initiatives designed to maintain consistent service standards and elevate the quality of our hospitality offerings.
• Help collect, organize, and review Customer feedback to identify trends, service opportunities, and areas for improvement.
• Assist with coordinating onboard hospitality services, including catering, refreshments, amenities, and other elements of the inflight experience.
• Collaborate with Hospitality and operational teams to support the delivery of consistent, high-quality service across the JSX network.
• Participate in projects focused on improving Customer satisfaction and creating a more seamless travel experience.
• Help prepare reports, presentations, and project materials that support hospitality initiatives and internal discussions.
• Work with cross-functional teams to understand how different departments contribute to the overall Customer journey.
• Occasionally assist with Station operations, gaining firsthand experience interacting with Customers and supporting daily airport activities.
• Contribute ideas, observations, and recommendations that help strengthen JSX's hospitality programs and service offerings.

Why You'll Love This Role

• Help Create Memorable Experiences: Contribute to the thoughtful services and personal touches that make traveling with JSX different.
• Experience Premium Aviation Hospitality: Learn how a growing airline combines exceptional service, operational efficiency, and attention to detail to deliver a unique travel experience.
• Get Hands-On Experience: Support real hospitality initiatives, onboard service coordination, and Customer experience improvement projects.
• See Hospitality in Action: Spend time supporting Station operations and observe how JSX Crewmembers bring our service standards to life.
• Collaborate Across the Business: Work with professionals from Hospitality, Customer Experience, and Operations to understand how teams work together to serve our Customers.
• Build Your Professional Skills: Develop valuable experience in service coordination, Customer feedback analysis, project support, and cross-functional collaboration.

What Makes a Successful Hospitality Intern?

We're looking for someone who is:

• Customer-Focused: You genuinely enjoy helping others and understand how thoughtful service can make a lasting impression.
• Hospitality-Minded: You appreciate the importance of creating welcoming, comfortable, and memorable experiences.
• Detail-Oriented: You recognize that small details can make a big difference in the overall Customer experience.
• Organized: You can manage assignments, coordinate information, and maintain accuracy while balancing multiple priorities.
• Collaborative: You enjoy working with others and understand that exceptional hospitality requires teamwork across the organization.
• Communicative: You interact professionally, listen carefully, and share information clearly with Crewmembers and Customers.
• Curious: You enjoy learning about hospitality trends, service standards, and the different elements that shape the travel experience.
• Adaptable: You're comfortable working in both office and operational environments and can adjust to changing priorities.
• Proactive: You take initiative, look for opportunities to contribute, and approach assignments with enthusiasm.
• Entrepreneurial: You bring fresh ideas, creative thinking, and a desire to help JSX continuously improve the Customer experience.

Required Experience

• Currently enrolled in college and completing your sophomore or junior year.
• Pursuing a degree in Hospitality Management, Business, or a related field.
• Strong interest in hospitality, customer service, and the aviation industry.
• Excellent organizational skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Strong interpersonal and communication skills.
• Willingness to learn new processes, support different projects, and contribute to a fast-paced team environment.
• Ability to collaborate with cross-functional teams and interact professionally with Crewmembers and Customers.
• Enthusiasm for delivering exceptional service and supporting a premium Customer experience.

Preferred Experience

• Participation in extracurricular activities, campus organizations, or student leadership programs.
• Previous internship, part-time employment, volunteer experience, or academic projects related to hospitality, customer service, or business.
• Experience in hospitality, hotels, restaurants, travel, aviation, or other service-oriented environments.
• Exposure to Customer feedback collection, service improvement initiatives, or event coordination.
• Demonstrated interest in premium hospitality, guest experience, or service operations.

Benefits & Perks

• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic and international airlines for you and your qualifying immediate family.
• 401(k) Match: 50% of your first 8%.

Benefit eligibility for internship positions may vary based on employment classification and applicable plan terms.

Additional Information

This internship runs from May 18 through August 7, 2027.

This role may involve occasional participation in Station operations, including working in a Customer-facing airport environment.

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate, including emergencies, changes in workload, rush jobs, technical developments, or evolving business needs.

JSX seeks to provide equality of opportunity in all aspects of employment and to ensure all personnel activities—including recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff, and termination—remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!

Compensation Range:

$16.8 - $19.8

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.