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Judicial Branch of Arizona in Maricopa County

Trial courts and probation in Maricopa County

Court Administration Assistant

Administrative SupportPosted on Nov 10
Full-timePhoenix, AZ, USA$20.25 - $32.50

About the Job

Requirements

  • A high school diploma or GED is required.
  • Two years of general clerical or administrative experience is required, or an equivalent combination of post-secondary education or job-related experience may substitute on a year-for-year basis.
  • Knowledge of customer-service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
  • Skill in using computer applications, including spreadsheets, databases, and word-processing software.
  • Skill in written and verbal communication to convey information effectively.
  • Skill in critical thinking and evaluating information to determine the best solution.
  • Skill in providing customer service.
  • Ability to learn Court policies, procedures, and guidelines.
  • Ability to respond courteously to concerns from the public, attorneys, and employees.
  • Ability to use effective time-management skills to handle multiple tasks at once.
  • Ability to work effectively in a high-volume, time-sensitive environment.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to understand and accurately brief oral and written instructions.
  • Ability to make sound decisions in accordance with regulations, policies, and procedures.
  • Ability to work as a team member with minimal supervision.

Responsibilities

  • Perform case-management entry and retrieval using systems including the Integrated Court Information System (iCIS), Integrated Court Information System - Next Generation (iCISng), Adult Probation Enterprise Tracking System (APETS), Justice Web Interface (JWI), and Jail Management System (JMS).
  • Direct the public to appropriate Court programs, resources, facilities, and outside agencies.
  • Respond to case-related inquiries from the public, attorneys, Judicial Officers, and Judicial Branch staff.
  • Review case-status reports, conduct research, and perform other case-management-related functions.
  • Train new and existing staff on departmental processes, policies, and procedures.
  • Initiate, update, and maintain case-related information in Court software.
  • Assist in preparing statistical reports.
  • Perform other related duties as assigned.

Desired Qualifications

  • Bilingual ability in Spanish and English.
  • Familiarity with the Arizona Constitution and Arizona Revised Statutes specific to the assigned divisions.
  • Experience with multi-line telephone systems.

About the Company

Judicial Branch of Arizona in Maricopa County

Trial courts and probation in Maricopa County

The Judicial Branch of Arizona in Maricopa County resolves disputes and administers justice for residents through the Superior Court, Adult Probation and Juvenile Probation. Its courts hear civil, criminal, family, juvenile, probate and tax cases, alongside appeals from lower courts and administrative decisions. Probation departments supervise adults and young people in the community, and juvenile services include detention and alternatives to formal court involvement. Court forms, legal resources and interpretation services support access to proceedings. Headquartered in Phoenix, Arizona, the branch became a separate employer from Maricopa County in 2022.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Phoenix, AZ
Founded
Not listed

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