Full-Time
Apple
10,001+ employees
Designs and sells consumer electronics and software
No salary listed
Senior
Austin, TX, USA
Willing to travel up to 20-40% as needed.
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- BA/BS degree or equivalent experience
- 6+ years of work experience in large-scale, multi-channel contact center environment including technical support and / or customer service management
- 2+ years direct people leadership experience
- Strong understanding of quality assurance, customer experience, and performance management in a contact center
- Proven ability to set clear priorities and align work to goals in a fast-paced environment.
- Strong ability to motivate a team to apply functional expertise and creativity to improve experiences.
- Effective communication skills — including ability to present & write
- Proven ability to analyze data, identify trends, and drive improvements.
- Skilled at building trust and fostering collaboration across teams.
- Demonstrates strong professional ethics.
- Guide your team in monitoring customer experience performance, identifying areas for improvement, and implementing strategies that enhance customer satisfaction and improve customer journey efficiency.
- Collaborate with cross-functional teams, align resources effectively, and develop future leaders—all while balancing strategic goals with day-to-day execution.
- Drive your team to achieve quality and customer experience goals.
- Analyze trends, identify areas for improvement, and implement meaningful solutions to enhance the customer and frontline employee experience.
- Translate strategy into action and foster collaboration across teams.
- Use data-driven insights to drive accountability and continuous improvement.
- Build strong relationships with internal teams, vendors, and cross-regional leaders.
- Ensure team engagement, growth, and professional development.
- Balance customer, employee, and business needs, ensuring alignment with Apple’s overall support strategy.
- Willing to travel up to 20-40% as needed.
- Experience working with suppliers
- COPC Certification or experience
- Lean Six Sigma Certification
Apple Inc. designs, manufactures, and sells a variety of technology products and services, including iPhones, iPads, Mac computers, Apple Watches, and Apple TVs. The company also offers services like the App Store, Apple Music, iCloud, and Apple Pay. Apple's products work together seamlessly, providing users with a cohesive experience across devices. A key aspect of Apple's strategy is its integrated approach, which combines hardware and software to enhance usability. Unlike many competitors, Apple focuses on creating a strong ecosystem that encourages customer loyalty through services like the Apple Card, which offers cash back on purchases, and a trade-in program that promotes device upgrades and recycling. The company's goal is to maintain its leadership in the technology market by continuously innovating and providing high-quality products and services to a wide range of customers.
Company Size
10,001+
Company Stage
IPO
Headquarters
Cupertino, California
Founded
1976
Simplify's Take
What believers are saying
- Apple's Vision Pro development could expand market reach with affordable options.
- The New Silicon Initiative fosters talent in hardware engineering and chip design.
- Apple's $500 billion US investment strengthens supply chain resilience and local economies.
What critics are saying
- Reliance on Samsung Display for OLED screens poses supply chain risks.
- Closure of Bristol Apple Store may impact retail presence in the UK.
- Affordable Vision Pro may cannibalize sales of higher-priced models.
What makes Apple unique
- Apple's integrated hardware and software create a seamless user experience.
- Apple's trade-in program supports sustainability and customer loyalty.
- Apple's spatial computing innovations enhance user interaction and immersion.
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Benefits
Health Insurance
Dental Insurance
401(k) Retirement Plan
401(k) Company Match
Tuition Reimbursement
Performance Bonus
Relocation Assistance
Employee Stock Purchase Plan
Company News
Apple chooses Samsung Display to supply iPhone Fold OLED screens.
Apple has confirmed that it will be permanently closing its retail store in the heart of Bristol, England, and there is no replacement in sight.
Apple developing Vision Pro to connect with mac.
Apple allegedly working on a more affordable and lightweight update for Vision Pro and additional features.
Mark Gurman / Bloomberg:Sources: Apple is working on a lighter and cheaper Vision Pro and a Mac-tethered model with ultra-low latency; iPadOS 19 overhaul will make it more like macOSAlso: company prepares more macOS-like features for iPadOS 19.