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Full-Time

Bilingual Case Manager

Remote Flexible

Posted on 5/11/2024

Pair Team

Pair Team

51-200 employees

Tech-enabled care platform for holistic health

Data & Analytics

Compensation Overview

$22 - $25Hourly

+ Equity Compensation + Gas Reimbursements

Mid

Hayward, CA, USA

Category
Customer Support
Customer Success & Support
Required Skills
Management
Requirements
  • 3+ years of general work experience
  • Physically located in/near Alameda County, California
  • 1+ year(s) of case management experience
  • Bilingual – English/Spanish
  • Strong understanding of cultural fluency
  • High degree of empathy
  • Ability to work collaboratively in a multidisciplinary team
  • An eye for optimization
  • Organizational skills
  • Ability to remain patient when faced with adversity
  • Strong technical skills and comfort with technology innovation
  • Valid driver’s license and auto liability insurance
Responsibilities
  • Maintain ongoing caseload of individuals through evidence-based approaches
  • Use relationship-based strategies to support members with social support navigation
  • Conduct periodic telephonic and SMS outreach to ensure timely follow-up
  • Work with members to identify health/wellness goals and incorporate into Health Action Plan
  • Support nurse care manager, behavioral health care manager, nurse practitioner, and Community Engagement Specialist
  • Collaborate on care issues with Enhanced Care Management team
  • Consistently meet monthly encounter metrics
  • Identify and break down barriers ensuring individuals’ continuation with the program
  • Assist individuals in securing connection to community supports
  • Coordinate physical care management appointments
  • Utilize external and internal online platforms to collaborate with team members

Pair Team offers a tech-enabled care platform that facilitates comprehensive clinical and mental health care, addressing social barriers and enabling coordinated care across social, behavioral, and clinical needs. Their intelligent care delivery platform also supports automated outreach and interoperability with any EMR/IT system.

Company Stage

Seed

Total Funding

$33.5M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

32%

1 year growth

92%

2 year growth

305%
INACTIVE