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Proofpoint

Cybersecurity subscription services protecting digital channels

Senior Professional Services Consultant - Data Security

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • At least 8 years of industry experience in a customer-facing role.
  • At least 8 years of experience in IT consulting or related fields.
  • Familiarity with data security domains, including Insider Threat Management, Endpoint Security, Cloud Security, Data Security Posture Management, and Identity Threat Detection.
  • Strong written and verbal communication skills for executive-level audiences.
  • Organizational skills and attention to detail.
  • Commitment to client service, both in person and virtually.
  • Ability to manage multiple projects simultaneously through completion.
  • Experience identifying and mitigating escalations.
  • Strong English proficiency for technical and non-technical communication.

Responsibilities

  • Oversee implementations and consultative engagements for Proofpoint Data Security products.
  • Develop new services, implement best practices, and assist with customer escalations as needed.
  • Scope engagements by assessing client operations and business processes, gathering requirements, and recommending optimized Proofpoint solutions.
  • Provide strategic program design solutions to help clients identify, protect, monitor, and manage sensitive data and users.
  • Collaborate with Professional Services, Support, Engineering, and Product teams to resolve customer concerns and escalations.
  • Partner with the sales organization to ensure customer needs are met and satisfaction remains high.
  • Present updates to management, highlighting risks, challenges, and proposed solutions.
  • Work with technical and non-technical stakeholders to develop technical and business requirements for custom data security programs.

Desired Qualifications

  • Proficiency in Active Directory, including Group Policy Object management.
  • Experience with identity security tools and knowledge of identity-centric indicators of compromise and deception-based detection.
  • Basic understanding of cloud platforms, including AWS, Azure, and Google Cloud Platform.
  • Basic scripting knowledge in Bash, PowerShell, or Python.
  • Basic understanding of Linux infrastructure.
  • Exposure to Microsoft or Symantec data loss prevention solutions.

About the Company

Proofpoint

Cybersecurity subscription services protecting digital channels

Proofpoint is a cybersecurity company that protects organizations from advanced threats and compliance risks. It serves enterprises, government agencies, and small to mid-sized businesses with a subscription-based suite of solutions that safeguard email, social media, and other digital communication channels from phishing, malware, and ransomware. The products use machine learning and artificial intelligence to detect and mitigate threats in real time and are designed to be easy to integrate with existing IT systems. Revenue comes from recurring subscription tiers and professional services such as threat assessments and incident response. Compared with competitors, Proofpoint emphasizes real-time threat detection, broad coverage of communication channels, and a focus on ease of integration and user-friendly operation. The company's goal is to help organizations strengthen their security posture and reduce compliance and cyber risk across their digital communications.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Sunnyvale, CA
Founded
2002

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