Events Manager

Life at Harvard

Are you ready to be part of something Extraordinary? Look no further than Harvard is the largest family-owned provider of premier commercial janitorial and professional security services in the United States. We believe in the power of our people. Here, every team member is valued, empowered, and trained to contribute their best. We foster an inclusive workplace culture where diversity is celebrated and every voice matters.

A day in the life:

The Events Manager is responsible for overseeing and executing all janitorial and cleaning operations associated with high-end events, VIP functions, corporate gatherings, private events, and other high-profile venues. This position requires a highly professional, detail-oriented, and service-driven leader who can effectively manage event cleaning operations while maintaining the highest standards of cleanliness, presentation, safety, and customer satisfaction.The Events Manager will serve as a primary operational point of contact for event organizers, venue management, clients, and internal leadership. The role is responsible for coordinating staffing, attending planning meetings, developing cleaning schedules, training employees, managing inventory, and ensuring seamless execution of cleaning services before, during, and after each event.The ideal candidate demonstrates exceptional leadership, strong organizational skills, proactive problem-solving abilities, and a commitment to delivering a premium guest experience.

What you’ll do as an Exceptional Team Member

1. Event Operations & Execution

• Oversee all janitorial operations for assigned events, ensuring consistent delivery of exceptional cleaning services.
• Develop and execute comprehensive pre-event, during-event, and post-event cleaning plans.
• Conduct pre-event walkthroughs to evaluate venue conditions, identify service requirements, and determine staffing and equipment needs.
• Coordinate cleaning activities to minimize disruption to guests, event personnel, and venue operations.
• Maintain impeccable cleanliness throughout all event spaces, including VIP areas, restrooms, entrances, common areas, hospitality suites, and back-of-house locations.
• Respond promptly and professionally to unexpected cleaning needs, spills, emergencies, and client requests.
• Conduct post-event inspections to verify that all contracted services have been completed to established standards.
• Ensure venues are restored to required conditions within designated turnaround periods.

2. Client Relations & Event Planning Meetings

• Attend all required client meetings, venue coordination meetings, operational briefings, and event planning sessions.
• Establish and maintain professional working relationships with clients, event organizers, venue representatives, and other service partners.
• Review event schedules, guest attendance projections, service expectations, and special requirements.
• Communicate operational plans, staffing levels, and service capabilities to stakeholders.
• Proactively identify potential challenges and recommend effective operational solutions.
• Address client concerns immediately and ensure timely resolution.
• Represent the organization with professionalism, discretion, and a hospitality-focused approach.
• Provide regular operational updates and post-event feedback to management.

3. Staffing, Scheduling & Workforce Management

• Develop and maintain staffing schedules based on event calendars, venue requirements, anticipated attendance, and operational demands.
• Determine appropriate staffing levels to ensure efficient labor utilization without compromising service quality.
• Coordinate employee assignments, shift coverage, breaks, and deployment throughout event locations.
• Ensure adequate staffing for pre-event preparation, live-event coverage, and post-event cleaning.
• Manage last-minute staffing adjustments, employee absences, and unexpected operational changes.
• Monitor employee attendance, punctuality, productivity, and compliance with assigned schedules.
• Verify employee timekeeping and ensure accurate submission of payroll-related information.
• Collaborate with recruiting and operations leadership to maintain a reliable, qualified workforce.

4. Employee Training, Leadership & Development

• Provide onboarding, orientation, and ongoing training for all assigned janitorial and event cleaning personnel.
• Train employees on established cleaning procedures, equipment operation, chemical handling, safety requirements, and customer service expectations.
• Establish clear performance standards for cleanliness, employee appearance, professionalism, and guest interactions.
• Conduct pre-shift briefings to communicate event expectations, assignments, priorities, and safety considerations.
• Provide hands-on coaching and corrective feedback to ensure consistent performance.
• Evaluate employee performance and identify opportunities for professional development.
• Promote a culture of teamwork, accountability, safety, and continuous improvement.
• Ensure all personnel understand the importance of discretion, confidentiality, and professionalism when working in VIP and high-profile environments.

5. Inventory Control, Supplies & Equipment Management

• Oversee inventory levels of cleaning chemicals, consumables, restroom supplies, tools, and equipment.
• Establish and maintain minimum and maximum inventory levels based on event volume and operational requirements.
• Ensure sufficient supplies and properly functioning equipment are available before each event.
• Coordinate ordering, receiving, storage, and distribution of janitorial materials.
• Monitor product consumption and implement inventory controls to minimize waste, loss, and unnecessary expenses.
• Maintain organized, clean, and secure storage areas and janitorial closets.
• Conduct routine inventory audits and maintain accurate inventory records.
• Ensure cleaning equipment receives appropriate preventive maintenance and that repairs are reported promptly.
• Enforce proper chemical labeling, storage, dilution, and handling procedures.

6. Quality Assurance & Service Excellence

• Conduct routine inspections before, during, and after events to ensure compliance with established cleaning standards.
• Implement quality-control checklists, cleaning assignments, and inspection procedures.
• Maintain premium presentation standards appropriate for luxury venues and high-profile clientele.
• Ensure high-traffic areas and restrooms receive continuous attention during active events.
• Monitor employee performance and immediately address deficiencies in service delivery.
• Document operational concerns, corrective actions, and opportunities for improvement.
• Ensure consistent compliance with client specifications, contractual obligations, and company standards.
• Promote a proactive service culture focused on anticipating client and guest needs.

7. Safety, Compliance & Risk Management

• Ensure compliance with OSHA requirements, company safety policies, and applicable regulatory standards.
• Conduct safety briefings and reinforce proper use of personal protective equipment (PPE).
• Ensure employees are trained in safe chemical handling, equipment operation, and emergency response procedures.
• Identify and address potential hazards, including wet floors, improper chemical storage, and unsafe working conditions.
• Maintain required safety documentation and report incidents promptly.
• Coordinate with venue security and management regarding access restrictions, emergency procedures, and operational protocols.

8. Financial & Administrative Responsibilities

• • Monitor labor utilization, overtime, supply consumption, and operational expenses.
  • Support management in maintaining event budgets and achieving established financial objectives.
  • Prepare event staffing plans, operational reports, inspection records, and post-event summaries.
  • Maintain accurate documentation of employee schedules, training, inventory, and service performance.
  • Identify opportunities to improve operational efficiency while maintaining premium service standards.
  • Review event performance and recommend process improvements to leadership.

What you’ll need to be an Extraordinary Team Member

Required Qualifications

• Minimum of 3–5 years of supervisory or management experience in janitorial services, environmental services, hospitality, venue operations, or event management.
• Demonstrated experience coordinating teams and managing multiple operational priorities.
• Strong understanding of commercial cleaning procedures, equipment, chemicals, and quality standards.
• Proven ability to develop staffing schedules and manage labor resources.
• Experience with employee training, performance management, and operational accountability.
• Excellent written and verbal communication skills.
• Strong organizational, time-management, and problem-solving abilities.
• Proficiency in Microsoft Office applications and workforce scheduling systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to maintain a professional demeanor in fast-paced, high-pressure environments.

Preferred Qualifications

• Previous experience managing janitorial services for luxury venues, convention centers, corporate events, hospitality facilities, entertainment venues, or VIP functions.
• Experience working directly with high-profile clients and executive-level stakeholders.
• Familiarity with inventory management, labor budgeting, and operational performance reporting.
• Experience managing large teams and simultaneous events.
• Knowledge of OSHA standards, chemical safety, and industry cleaning best practices.

Physical & Working Requirements

• Ability to stand and walk for extended periods throughout event venues.
• Ability to navigate large facilities and multiple event locations.
• Ability to lift and move equipment or supplies up to 40 pounds, with or without reasonable accommodation.
• Ability to work in active event environments with varying schedules and operational demands.
• Availability for extended shifts when necessary to support event execution

The Harvard Promise

Join our team of Extraordinary People committed to delivering Exceptional Service. Together, we'll redefine industry standards and create a workplace where your talent thrives. Discover your potential with Harvard Maintenance. Learn more about our company and culture, apply today and be part of something extraordinary.

www.harvardmaint.com

Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws

Our Salary & Wage Details

USD $65,000.00/Yr.

Schedule

Mon - Fri, Weekends Varies