Host – Resort Pool
About the job
- Must be able to speak, comprehend, and read English.
- Must have strong communication skills.
- Must be able to implement and uphold service standards.
- Must be able to work under variable temperature conditions, including extreme heat or cold.
- Must be able to interact with all associates and guests of the resort.
- Must be able to stand or walk outside for long periods of time.
- A high school diploma is preferred.
- Must possess a valid Food Handler’s card.
- Warmly welcome guests and escort them to a lounge chair according to company standards.
- Set cabanas and lounge chairs according to service standards.
- Introduce the guests’ server as they sit down.
- Anticipate and address guests’ service needs.
- Check in with guests to ensure satisfaction with umbrellas and other amenities.
- Maintain cleanliness of work areas, the pool deck, and the host stand throughout the day.
- Ensure uniform and personal appearance are clean and professional.
- Check the restroom and perimeter of the pool deck every 30 minutes to ensure cleanliness.
- Thank guests with genuine appreciation.
- Perform other reasonable job duties as requested by supervisors.
- Adhere to departmental policies and procedures.
- Know the resort’s current sustainability initiatives.
- Effectively communicate with peers, management, and front- and back-of-house employees.
- Be responsible for cleanliness of the immediate work area, general property, and perimeter.
- Follow the company’s grooming, dress, and uniform standards.
- Be courteous to all guests and coworkers.
- Maintain behavior consistent with the employee handbook’s sexual harassment and hostile work environment policy.
- Be familiar with hotel services and features and local attractions and activities to respond accurately to guest inquiries.
- Be an energetic, enthusiastic, and motivational individual.
- Be able to work well in stressful, high-pressure situations.
About the company
Terranea Resort runs an oceanfront retreat for vacationers, local visitors and private groups on Southern California's Palos Verdes Peninsula. Guests choose between hotel rooms and residential-style stays, including casitas and villas with kitchens and separate living areas for families or longer visits. Restaurants range from casual poolside meals to fine dining, while a spa, golf course and guided outdoor activities let guests build a stay around recreation as well as lodging. The resort earns money from overnight stays and separately booked dining and recreation services. Terranea opened in 2009 and is headquartered in Rancho Palos Verdes, California.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Rancho Palos Verdes, CA
Founded
2009
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Simplify's Take
What believers are saying
- Employees get development routes: Terranea invests in cross-training, professional memberships and management development programs.
- Wellness generates recurring income: Terranea sells annual spa memberships with enrollment fees and monthly dues.
- Large gatherings broaden demand: Terranea accommodates receptions for up to 1,500 guests across indoor and outdoor venues.
What critics are saying
- Guest-services leadership needs schedule flexibility: Terranea lists a 24-hour operation with weekend and holiday work.
- Managers face labor-cost scrutiny: Terranea's guest-services leadership role tracks weekly labor expenses and requires cost-control knowledge.
- Owners carry interest-rate exposure: Terranea's September 2026 refinancing uses a five-year floating-rate loan.
What makes Terranea Resort unique
- Open space shapes the property: Terranea leaves more than 75 acres of its site as natural landscape.
- Wildlife work becomes a guest experience: Terranea uses falconry for bird control and guided encounters.
- Site scarcity protects Terranea's position: Property broker JLL cites coastal development restrictions and a shortage of comparable sites.
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