Event & Guest Services Manager
About the job
- A bachelor's degree from an accredited four-year college or university.
- Five years of related experience and/or training in the public assembly industry in a supervisory or management position, or an equivalent combination of education and experience.
- Knowledge of operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for anticipated event types.
- Ability to make independent decisions governed by procedures and guided by policy.
- Ability to manage, lead, develop, and hold staff accountable.
- Ability to operate a portable radio and standard office equipment, including copier and fax machine.
- Ability to follow oral and written instructions and communicate effectively in oral and written form.
- Ability to organize and prioritize work to meet deadlines.
- Ability to handle highly sensitive and confidential information.
- Ability to work effectively under pressure and/or stringent schedules and produce accurate results.
- Ability to maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered during employment.
- Ability to remain flexible and adjust to situations as they occur.
- Ability to work events across multiple shifts, long hours, weekends, and holidays.
- Ability to work with limited supervision and interact with all levels of staff and management.
- Physical ability to move quickly throughout the arena for extended periods, stand for long hours during events, and kneel, stoop, reach, crawl, and climb when necessary.
- Ability to lift or move items up to 50 pounds periodically.
- Ability to work indoors and outdoors, including environments with loud noise, weather exposure, and operational equipment.
- Serve as the primary on-site venue contact and take necessary actions to make each event successful.
- Develop an understanding of each department’s policies and procedures to coordinate and plan all aspects of assigned events.
- Communicate event needs to departments and develop and update production notes and schedules so staff are informed of timelines and event information.
- Patrol and inspect the building before each event to ensure readiness and take corrective action where needed.
- Identify and manage issues during events to ensure excellent client service, and help enforce venue rules, policies, and procedures so clients and tenants meet contractual obligations.
- Collaborate with the University of Louisville to plan building operations for NCAA games.
- Work with Box Office and production teams to develop CAD drawings for ticketed events.
- Collaborate with Finance to estimate production costs.
- Compile and review MOD report notes after each event, inform appropriate staff of incidents, and follow up on noted issues.
- Coordinate with the first aid provider to assign appropriate first aid staffing for each event.
- Create and submit staffing plans to the facility’s third-party provider and internal departments in a timely manner.
- Create event cost estimates and present them to Finance and the General Manager for approval.
- Respond to guest inquiries, concerns, and complaints as an escalation point, interacting calmly and effectively with guests and employees during and after events.
- Enforce venue security policies and procedures, ensure incident reports are properly documented, report incidents to executive management, and make immediate decisions and communicate with guest services staff during emergencies.
- Provide training, support, and guidance to guest services and security staff.
- Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
About the company
ASM Global runs a global network of venues such as stadiums, convention centers, and theaters and provides end-to-end venue management services for owners. Its work covers daily operations, staffing, event booking, and marketing, supported by a fully integrated marketing platform that aims to boost revenue and improve attendee experiences. The company earns fees from managing venues and may share in profits from hosted events. Its client base includes municipalities, universities, and private venue owners, and its portfolio handles more than 20,000 events each year. What sets ASM Global apart is its large, worldwide footprint and the combination of two major industry players, creating a broad network and scalable operations, plus a centralized marketing platform that helps owners maximize event revenue. The company’s goal is to help venue owners operate successful, high-attendance events while growing revenue and expanding its global presence.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
2019
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Simplify's Take
What believers are saying
- VCU named ASM Global for Siegel Center operations starting July 1, 2025.
- Legends Global won Browns and Miami venue-management deals in 2026, expanding NFL and university exposure.
- Grand Rapids and South Bend renewed terms in 2026, showing sticky client retention and reopenings.
What critics are saying
- Legends Global's $3.5 million DOJ antitrust settlement burdens every future acquisition until 2031.
- Massachusetts WARN filing cut 79 Boston jobs in April 2026, signaling restructuring pressure.
- New contracts concentrate dependence on public venues; losing one flagship like State Farm Stadium hurts materially.
What makes ASM Global unique
- White-label venue management across 450-plus venues gives municipalities one operator, July 2025.
- Deep university and stadium relationships span VCU, Miami, Grand Rapids, and State Farm Stadium.
- Integrated operations plus food, premium sales, and booking create a one-stop revenue engine.
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Benefits
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Growth & Insights and Company News
6 month growth
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6%2 year growth
7%Veteran entertainment executive Ron Bension joins VENU as Strategic Advisor to CEO. VENU Appoints Entertainment Industry Veteran Ron Bension as Strategic Advisor to Accelerate Growth Venu Holding Corporation, a developer, owner, and operator of premium live entertainment destinations, has announced the appointment of Ron Bension, one of the live entertainment industry's most experienced executives, as a strategic advisor to the company's Founder, Chairman, and Chief Executive Officer, J.W. Roth. The appointment represents another step in VENU's strategy to strengthen its leadership team as it expands its portfolio of entertainment venues and pursues long-term growth opportunities. In addition to joining the company as a strategic advisor, Bension has also been nominated for election to VENU's Board of Directors at the company's 2026 Annual Meeting of Shareholders. His appointment to the board remains subject to shareholder approval. In his advisory capacity, Bension will work closely with Roth and the executive leadership team to evaluate strategic initiatives, identify expansion opportunities, and support the company's long-term growth strategy. His decades of experience leading some of the world's largest entertainment and venue management organizations are expected to provide valuable insight as VENU continues to expand its footprint within the live entertainment industry. Ron Bension brings more than 50 years of leadership experience across venue management, live entertainment, hospitality, and large-scale destination development. Throughout his career, he has overseen major corporate transformations, strategic acquisitions, operational growth initiatives, and international expansion projects that have helped shape the modern entertainment industry. Most recently, Bension served as President and Chief Executive Officer of ASM Global, one of the world's largest venue management companies. During his leadership, ASM Global managed a portfolio of more than 400 venues across five continents, including arenas, stadiums, convention centers, performing arts facilities, and exhibition venues. One of the defining achievements of his tenure at ASM Global was leading the organization through its $2.3 billion acquisition by Legends, a transaction completed in August 2024. The acquisition represented one of the largest deals in the global venue management sector and further strengthened Legends' position within the sports and entertainment marketplace. Before leading ASM Global, Bension held several senior executive positions across the entertainment industry. Among his notable accomplishments was serving as Chairman and Chief Executive Officer of Universal Studios Recreation Group, where he oversaw the development and expansion of some of the company's most significant theme park projects. Under his leadership, Universal Studios advanced multi-billion-dollar expansion initiatives across Japan, Orlando, and Hollywood, helping transform the company's global theme park operations while expanding visitor experiences and increasing international attendance. Bension also played an important role during his time with Live Nation, where he helped significantly expand the company's House of Blues entertainment portfolio. During his leadership, the network of clubs, theaters, and amphitheaters grew from approximately 35 venues to nearly 120 locations, demonstrating his ability to successfully scale entertainment businesses while maintaining operational quality and customer experience. That experience is expected to complement VENU's own growth strategy as the company continues developing its expanding network of premium live entertainment destinations. VENU has positioned itself as an innovator within the live entertainment sector by introducing a business model that combines premium concert experiences with a distinctive ownership-based capital structure. The company develops and operates venues designed to deliver enhanced guest experiences while creating long-term value for investors through strategic real estate and entertainment assets. As strategic advisor, Bension will work directly with J.W. Roth to evaluate potential acquisitions, partnerships, expansion opportunities, and other initiatives that support VENU's objective of building a differentiated portfolio of entertainment venues across key markets. Commenting on his decision to join the company, Bension expressed confidence in VENU's business model and long-term vision. "I took this role because I love what J.W. is building. I think it's game-changing for the live entertainment industry and I believe I can help him maximize shareholder value," Bension said. Drawing on his extensive experience operating and negotiating major entertainment industry transactions, Bension noted that VENU's approach stands apart from traditional venue operators. "I've spent my career operating and transacting at the highest levels of this industry and I've never seen a model quite like VENU's," he said. "The combination of premium offerings, an ownership-driven capital structure, and the speed at which this team executes creates strategic opportunities that simply don't exist anywhere else in the industry." His endorsement is expected to further strengthen investor confidence as VENU continues pursuing aggressive expansion plans within the competitive live entertainment market. Founder, Chairman, and CEO J.W. Roth welcomed Bension's appointment, describing him as one of the industry's most accomplished executives and highlighting the value his experience will bring to the company. "Ron is one of our industry's most respected executives, guiding corporations through transitions, mergers and acquisitions, and expansive growth," Roth said. He added that Bension's decision to join the company reinforces VENU's strategic direction and future potential. "When someone who's run the biggest venue portfolio on the planet looks at what we're building and wants in, that tells you everything about where VENU is headed," Roth said. "Ron sees what I see, and now he's going to help us, and our shareholders, get there faster." The appointment comes as the live entertainment industry continues experiencing strong momentum following sustained recovery in consumer demand for concerts, festivals, sporting events, and immersive entertainment experiences. Companies across the sector are investing heavily in new venues, premium hospitality offerings, and enhanced guest experiences to meet growing demand while creating diversified revenue streams. For VENU, adding an executive with Bension's background provides access to decades of expertise in venue operations, strategic planning, corporate development, and large-scale entertainment infrastructure. His knowledge of managing global venue portfolios and executing transformative acquisitions is expected to support the company's continued evolution as it seeks to expand its market presence. If shareholders approve his nomination at the 2026 Annual Meeting, Bension's addition to VENU's Board of Directors will further strengthen the company's governance by bringing extensive operational, financial, and strategic experience to board-level decision-making. As VENU continues developing premium entertainment destinations and exploring new growth opportunities, the company believes Bension's leadership and industry relationships will play an important role in accelerating its long-term strategy. His appointment reflects VENU's commitment to building an experienced leadership team capable of driving innovation, expanding its venue portfolio, and creating sustainable value for shareholders in the rapidly evolving live entertainment industry.
Legends has rebranded as Legends Global after acquiring ASM Global in 2024 for over $2.3 billion. The acquisition, initially announced in 2023, makes Legends Global a major player in venue management, overseeing 450+ venues. CEO Dan Levy will lead the company, which has 100,000+ employees. The deal followed a $3.5 million DOJ settlement for premerger coordination violations. Brett Parker is president and CFO, with Chris Bray leading European operations.
Legends/ASM Global has entered into an agreement with the Lansing Entertainment & Public Facilities Authority to provide management services for Lansing Center, the city-owned convention and events hub located on Michigan Avenue.
World-leading venue and event management company, ASM Global, has demonstrated its ongoing commitment to staff and customer safety with a number of its UK arenas and event venues achieving a National Policing Award for Safety.
International Convention Centre Sydney (ICC Sydney), managed by ASM Global, has announced the promotion of Marc Singerling to the role of Director of Event Delivery.