Responsibilities

• Interface directly with partners and clients from program initiation to closeout 
• Provide periodic updates via email, in-person and/or zoom with regards to project milestones, schedule, budget, and deliverables
• Investigate and resolve problems, identifying root cause, and propose process improvements through clear communication with internal teams
• Capture and document requirements from external and internal stakeholders
• Generate program related documentation, including but not limited to timelines, communication templates, status dashboards, tracking tools, presentation decks, and final reports
• Work with internal subject matter experts to assist in and respond to any partner or client questions and ad hoc requests during the duration of the program 
• Continually work to streamline processes by creating more efficient methods of gathering, sorting and accessing data
• Interface and develop strong working relationships with all internal subject matter experts across the organization
• Drive overall customer satisfaction and participation in future partnerships or adoption of Cellares’ Technology Solutions
• Lead cross functional meetings and facilitate discussions internally and with external partners

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of relevant professional experience
• Experience with project/program managing in a manufacturing environment and interfacing directly with external partners 
• Experience in a regulated biotech or pharmaceutical setting with proven competency and expertise in the GMP manufacturing of cell-based therapies
• 1+ year of experience in client services directly interfacing with partners and/or clients
• Excellent verbal and written communication, time management, attention to detail, problem solving, acting with a sense of urgency, and enthusiasm
• High level of customer empathy with active listening skills
• Enjoys problem-solving in a dynamic and rapidly changing environment
• Experience using Google Apps, Project Management Tools (ie SmartSheet or TeamGantt) and CRM applications such as Salesforce