AHEAD

Builds and manages enterprise technology

Infrastructure Intern

System AdministrationPosted on Nov 11

InternshipNo salary listed

About the Job

Requirements

A bachelor's degree in Information Technology, Computer Science, or a related field is required.
Zero to one year of experience in server administration or a related role is required; internships and academic projects are welcome.
Basic understanding of Active Directory, server administration, DHCP, DNS, Group Policy, and file and print services is required.
Basic networking knowledge, including IP, DNS, ping, and RDP, is required.
Troubleshooting and communication skills are required.
Exposure to backup tools is required, or the candidate must be willing to learn quickly.

Responsibilities

Support installation, configuration, and maintenance of Windows Server environments (2016, 2019, and 2022) under senior guidance, including Active Directory, DNS, DHCP, and Group Policy.
Monitor server performance, capacity, and availability, and flag issues to senior team members for timely resolution.
Support backup and disaster recovery processes, including periodic restore and disaster-recovery testing.
Assist in troubleshooting incidents related to server, storage, and application performance within service-level agreements.
Create, modify, disable, and unlock Active Directory user accounts; reset user passwords; and manage security groups.
Perform basic administration of Windows Servers.
Troubleshoot login, account, and server access issues.
Monitor server health, Windows services, CPU, memory, and disk utilization.
Review Event Viewer logs for basic troubleshooting.
Manage file shares and NTFS permissions.
Handle incidents, service requests, and change tasks using ServiceNow or a similar IT service management tool.
Escalate complex issues to the L2/L3 support team when required.
Maintain accurate ticket updates and follow standard operating procedures.
Collaborate with Network, Security, and Application teams on cross-functional issues and projects.
Work within shift schedules supporting 24/7 operational coverage as required.

Desired Qualifications

Familiarity with PowerShell scripting is a plus.
MCSA or MCSE certification, Azure Administrator certification, and exposure to cloud environments such as Azure or AWS are preferred.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

We are looking for an enthusiastic Windows Server Administrator to support our Windows Server infrastructure. This entry-level role offers hands-on experience in server administration, patching, backups, and incident resolution alongside seasoned professionals — ideal for someone eager to learn, detail-oriented, and passionate about IT infrastructure.

Key Responsibilities:

Support installation, configuration, and maintenance of Windows Server environments (2016/2019/2022) under senior guidance, including Active Directory, DNS, DHCP, and Group Policy

Monitor server performance, capacity, and availability; flag issues to senior team members for timely resolution

Support backup and disaster recovery processes, including periodic restore/DR testing

Assist in troubleshooting incidents related to server, storage, and application performance within SLA

Create, modify, disable, and unlock Active Directory user accounts, reset user passwords, and manage security groups.

Perform basic administration of Windows Servers.

Troubleshoot login, account, and server access issues.

Monitor server health, Windows services, CPU, memory, and disk utilization.

Review Event Viewer logs for basic troubleshooting.

Manage file shares and NTFS permissions.

Handle incidents, service requests, and change tasks using ServiceNow or a similar ITSM tool.

Escalate complex issues to the L2/L3 support team when required.

Maintain accurate ticket updates and follow standard operating procedures (SOPs).

Collaborate with Network, Security, and Application teams on cross-functional issues and projects

Work within shift schedules supporting 24/7 operational coverage as required

Looking for 2026 graduates.

Required Skills & Qualifications:

Bachelor's degree in IT, Computer Science, or related field

0–1 year of experience in server administration or a related role (internships/academic projects welcome)

Basic understanding of Active Directory, Server Administration, DHCP, DNS, Group Policy, and file/print services

Basic networking concepts (IP, DNS, Ping, RDP)

Good troubleshooting and communication skills

Exposure to backup tools, or willingness to learn quickly

Familiarity with PowerShell scripting is a plus

Preferred: MCSA/MCSE, Azure Administrator certification, and exposure to cloud environments (Azure/AWS)

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents

Paid time off and company holidays, along with additional leave benefits as per policy

Flexible work arrangements, supporting work-life balance

Learning and development opportunities to support continuous growth and upskilling

Employee wellness initiatives and programs focused on physical and mental well-being

Retirement and statutory benefits in line with India regulations

Inclusive and people-first culture, with a strong focus on collaboration and ownership

About the Company

AHEAD

Builds and manages enterprise technology

AHEAD designs and runs technology systems for large enterprises, connecting infrastructure, applications, data and security under a single delivery team. Its roots in data centers shape its approach to modernizing complex environments that span private facilities and public clouds. Engineers assess a client's existing systems, plan upgrades and build the platforms, while managed services teams monitor operations, maintain software and respond to security incidents. The company earns money through consulting and implementation projects, technology sales and ongoing services that keep those environments running. AHEAD was founded in 2007 and is headquartered in Chicago, Illinois.

Company size: 1,001-5,000
Company stage: Seed
Total funding: $9M
Headquarters: Chicago, IL
Founded: 2007

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