Full-Time

Compliance Program Manager

Fedramp

Posted on 4/17/2024

Five9

Five9

1,001-5,000 employees

Cloud contact center solutions provider

AI & Machine Learning
Data & Analytics

Senior

San Ramon, CA, USA

Required Skills
Communications
JIRA
Requirements
  • At least five (5) years of experience in program management
  • Excellent communication and project management skills
  • Experience working in a global, large-scale, complex, and fast-paced environment
  • Working knowledge of security for cloud/web applications and advanced understanding of product development and control implementation
  • Experience with JIRA, Project, and reporting dashboards
  • Organized and analytical, able to identify efficiencies and eliminate internal and external obstacles through creative and adaptive approaches
  • Bachelor's degree in relevant field or commensurate experience
  • Clearance: Must be a U.S. Citizen with the ability to obtain and maintain a Public Trust clearance
Responsibilities
  • Plan, scope, resource, coordinate, communicate status, manage risks, and track progress across multiple product workstreams
  • Execute on cross functional business objectives and align cross-functional teams
  • Create and support cross functional program deliverables including program plans, quarterly objectives, and associated initiatives
  • Serve as the liaison between Compliance SMEs, Product and Engineering to deliver initiatives, resolve blockers, influence decisions, and address questions, and balance product and business priorities with operational compliance requirements
  • Assist in the development and tracking of metrics and measurements
  • Brief leadership on gaps and document risk tolerance and available threat information
  • Build and maintain strong working relationships with internal InfoSec, Product, Development and CloudOps groups; external vendors; and 3PAOs to meet required FedRAMP milestones and objectives

Five9 is a leading provider of cloud contact center solutions, offering a platform that integrates digital engagement, analytics, workflow automation, and practical AI to enhance customer experience. The Intelligent Cloud Contact Center is designed to be reliable, secure, compliant, and scalable, empowering businesses to increase productivity and achieve tangible business results.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

6%

1 year growth

14%

2 year growth

26%
INACTIVE