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Voyago

Provides multi-model mobility services across Ontario

Operations Supervisor

Vehicle Operation & DeliveryConfirmed live in the last 24 hours
Full-timeToronto, ON, CanadaCA$60k - CA$65k

About the Job

Requirements

  • A college diploma or equivalent experience is required.
  • At least two years of experience in a similar role is preferred.
  • A valid B or C driver’s licence is preferred, or a minimum G driver’s licence with the ability to upgrade within the first three months.
  • A clean driver’s abstract is required.
  • A clean criminal record search with vulnerable sector screening is required.
  • In-depth knowledge of the Greater Toronto Area, Etobicoke, and the surrounding region is required.
  • Enhanced knowledge of Word, Excel, PowerPoint, Outlook, and related technology is required.
  • Strong customer service experience is required.

Responsibilities

  • Lead by example, promote a strong safety culture, maintain operational standards, and ensure employees have the resources and guidance they need to perform their responsibilities effectively.
  • Direct staff activities, ensure drivers meet contract standards and company policies, and maintain business operations during staff vacation and sick leave.
  • Monitor staff performance through site visits and completed incident and collision reports, conduct follow-up when required, provide input to annual performance reviews, and resolve problems.
  • Work with Human Resources, Maintenance, and other departments to support day-to-day operational needs and provide leadership, direction, and support to employees.
  • Track directed key performance indicators, review them with drivers, and report back to the Operations Manager.
  • Be available on call for divisional emergencies, which may include holidays and weekends.
  • Monitor schedules and service levels, address operational challenges, support staff, and respond promptly to issues affecting passenger experience or service continuity.
  • Lead multiple projects while adhering to strict timelines and conflicting deadlines.
  • Serve as a key contact for support teams, including Maintenance, Human Resources, and Health and Safety.
  • Coordinate internal logistics and maintain effective communication between the Transit Division and operational support teams to support seamless service delivery.
  • Maintain paperwork and timesheets and oversee all elements of the payroll process.
  • Ensure payroll is entered accurately and on time.
  • Serve as a contact for staff and assist with employee engagement and regular meetings.
  • Assist with and coordinate driver onboarding and orientation for new hires.

Desired Qualifications

  • A valid B or C driver’s licence is preferred.
  • At least two years of experience in a similar role is preferred.

About the Company

Voyago

Provides multi-model mobility services across Ontario

Voyago provides a mobility platform in Ontario that covers Medical Transportation, Student Transportation, Mass Transit, Para Transit, public sector routes, and On-Demand Personal Mobility. It operates a mixed fleet and service network powered by an Intelligent Mobility Solutions platform, prioritizing passenger care and strong service ratings, along with a focused employee training program. It differentiates itself by offering a single, multi‑model mobility solution across many segments under one platform, supported by a values‑driven culture that emphasizes dependable performance. Its goal is to deliver reliable, high‑quality transportation options for diverse needs while creating growth opportunities for employees and delivering solid outcomes for clients and communities.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
London, Canada
Founded
Not listed

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