Hotel Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over.

About the role
Hotel Assistant Manager is responsible for the employ at the Front Desk; Directs all activities to ensure communications and follow-up on any problems, guest requests or special requirements.

值班经理负责管理前台员工。确保沟通和跟进所有问题，满足客人各项需求。

What you will do

Walked all VIPs room prior to their arrival ensuring all preferences and request are provided accordingly. Worked closely with Room Service and Housekeeping team.

Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

Ensure all glitches are recorded accordingly. Handles all glitches based on facts and investigate all glitches accurately. To be neutral at all times maintaining professionalism.

Must be familiar with Four Seasons Hotels & Resorts standard training manual and service culture. Ability to understand the Policy & Procedure and operating manuals.

Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.

在重要客人到达前确保客房布置是按照喜好和要求来完成的。紧密的同送餐部和客房部配合。

熟练运用各类电脑系统来办理客人的入住与退房；运用日常报表并且熟练地为即将到店客人选取和保留房间。

确保记录所有影响客人的事情。在遵循事实的基础上准确的处理和调查所有的客人投诉。以中立的角度去看问题，保持专业精神。

一定要熟悉四季酒店及度假村的培训手册和服务文化。

遵守员工手册上的四季服务标准。

What you bring

Bachelor above education background；

3-4 Years experience as a HAM Role；

Proven interpersonal skills with a track record of successful client interactions；

Excellent reading, writing & oral proficiency in the English language；

Coaching and People Development Skills；

Good organizational skill；

Excellent reading, writing & oral proficiency in Mandarin and English are essential

Work authorization in China is required.

大学本科以上学历；

至少三到四年值班经理经验；

与客人之间保持良好的交往和沟通关系；

熟练的英语阅读、书写及口语能力；

员工培训及发展能力；

良好的组织能力；

熟练的普通话和英文阅读、书写及口语能力；

具有在中国工作的许可。

  
What we offer: 
Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Employee Discount for stays at any Four Seasons worldwide

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

具有竞争力的薪资、工资以及全面的福利

优质的培训与发展机会

在全球所有四季酒店住宿可享受员工折扣

员工制服可享受免费干洗服务

免费员工餐

Schedule & Hours:

Flexible.

灵活排班

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