Full-Time
Principal Business Systems Solutions Architect
Intuit
10,001+ employees
Tax, accounting, and personal-finance software
Compensation Overview
$180k - $279.5k/yr
Mountain View, CA, USA + 1 more
More locations: San Diego, CA, USA
In Person
 Sales & Solution Engineering (1) |
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- Technical Architecture & Systems Integration: Ability to understand and analyze complex systems and diverse technologies. Thorough understanding of architecture principles, APIs, and data integration.
- Customer Service Technology Knowledge: Familiarity with common tools and platforms in customer service operations, including contact center technologies (Amazon Connect, IVR systems, CRM systems, ticketing and helpdesk software, omnichannel communication platforms and VEP). Experience with configuring and optimizing these systems is highly valuable.
- AI and Automation Proficiency: Strong understanding of AI/ML technologies and automation frameworks relevant to customer service, including chatbot frameworks, natural language processing (NLP), machine learning models for predictive analytics, and IPA tools.
- Data Analytics and Monitoring: Ability to work with data analytics tools and interpret service performance data. Proficiency in using dashboards or BI tools (e.g., Power BI, Tableau) to monitor customer service KPIs and identify improvement opportunities.
- Problem-Solving and Troubleshooting: Excellent problem-solving skills to diagnose complex issues in customer service processes and technology footprints and quickly identify solutions.
- Business Acumen and Domain Knowledge: A strong business sense with specific insight into customer service processes and metrics. Understanding customer service workflows (e.g., incident escalation paths, service level agreements, customer journey maps) and key metrics like CSAT, NPS, or average resolution time.
- Effective Communication: Excellent communication and interpersonal skills to convey technical ideas and architectural designs in clear, non-technical language for executives or customer service managers, and to communicate requirements and constraints to developers and IT teams.
- Cross-Functional Collaboration: Ability to collaborate and build consensus across diverse teams, including ICS leaders, PM/PD, data scientists, and vendors. Adeptness at change management.
- Leadership and Project Management: Leadership skills to guide technical teams and drive projects to completion, leading by influence, providing direction to experts, operators, and product managers. Capable of managing project timelines and deliverables.
- Customer-Centric Mindset: A focus on the end-customer’s perspective, with empathy for customer frustrations and a design approach that makes support more intuitive and effective.
- Adaptability and Continuous Learning: Curiosity and willingness to stay updated with emerging technologies and trends (AI, new CX platforms, process/tech best practices), and adaptability to handle shifting requirements or new challenges.
- Experience & Education: Over ten years of professional experience. Hold an undergraduate degree in computer science, information systems, or engineering. An MS, MBA or advanced degree is preferred.
- Process Improvement: Analyze customer service workflows and pain points to identify inefficiencies or gaps in existing processes and solutions. Devise improvements by re-engineering processes or introducing new technologies, ensuring alignment with business objectives and improved customer experience.
- System Architecture & Design: Design end-to-end customer service solution architectures, integrating various systems (e.g., CRM software, contact center/telephony, ticketing systems, knowledge bases) to meet business needs. This involves evaluating system footprints and in-flight initiatives to identify gaps and proposing solution blueprints for E2E best-in-class process automation solutions incorporating Intuit’s Expert Platform (VEP) and Intelligent Process Automation (IPA) capabilities.
- Technology Integration: Partner with the software development teams and oversee the integration of multiple tools and systems to work seamlessly within the service environment, such as integrating CRM with AI-driven chatbots and analytics tools. Ensure data flows smoothly between systems and that new solutions are compatible with legacy platforms.
- Automation and AI Integration: Evaluate, propose, and implement emerging AI and automation capabilities in customer service processes to increase efficiency. This may involve deploying chatbots, evaluating intelligent IVR technologies, or Intelligent Process Automation (IPA) to provide last-mile capabilities as an ICS/VEP platform extension.
- Customer (+Expert and Operator) Experience Transformation: Drive projects that transform the overall experience in service channels, ensuring any technology change results in more seamless and positive experiences for customers. Align technical solutions with customer-centric outcomes like higher satisfaction (CSAT), Issue Resolution (IR), faster response times, and personalized service.
- Cross-Functional Coordination: Collaborate with a wide range of stakeholders – from experts and operations teams to software developers and product managers – to ensure all initiatives/solutions contribute to an E2E automated process vision.
- Stakeholder Communication: Act as a liaison between business units and technical teams, explaining complex technical concepts or architectural decisions in clear business terms to executives and customer service leadership. Educate stakeholders on problem origins and present solution options understandably to non-engineers.
- Project Oversight & Leadership: Provide technical leadership throughout the implementation of customer service solutions. Collaborate with development teams or vendors to ensure solutions are built according to design and fit well with the E2E process vision. Troubleshoot issues during deployment and make architectural adjustments as needed.
- Governance, Security & Compliance: Ensure all customer service technology solutions adhere to security policies, data privacy regulations, and industry compliance standards. Incorporate data protection, user privacy, and ethical AI considerations into design, and establish governance frameworks for data usage across integrated systems.
- Continuous Innovation: Stay up-to-date with emerging technologies and trends (e.g., process mapping technologies, new AI capabilities, customer engagement tools) and continuously evaluate their potential benefit for customer service operations. Pilot new tools or develop proofs-of-concept to assess value and drive adoption of innovations.
- MS, MBA or advanced degree is preferred
Intuit provides financial technology tools for consumers and small businesses. Its main products are TurboTax for tax preparation, QuickBooks for accounting, and Mint for personal finance management. These tools typically operate on a subscription basis or behind transaction fees, with features that help users file taxes, track income and expenses, and manage budget and goals. The software ecosystem is designed to connect tax, accounting, and personal finance in one place, improving workflows for individuals, freelancers, and small business owners. Security is a priority, with measures like multi-factor authentication and anti-fraud protections to protect user data. Intuit’s goal is to help people achieve financial well-being by educating users and delivering easy-to-use, reliable financial software across different needs and customer segments.
Company Size
10,001+
Company Stage
IPO
Headquarters
Mountain View, California
Founded
1983
Simplify's Take
What believers are saying
- Vestwell partnership scales QuickBooks 401(k) to millions after $385M Series E in February 2026.
- TurboTax premium upselling drives 17% Q2 FY2026 revenue to $4.7B with $28.6B by 2029.
- MyWorks Platinum status deepens QuickBooks ecommerce integrations for Shopify and WooCommerce.
What critics are saying
- IRS Direct File captures 25% of TurboTax low-income filers in 2027 tax season.
- OpenAI-H&R Block free tax agent diverts 20-30% DIY filers starting June 15, 2026.
- H&R Block AI tool erodes 15% TurboTax market share within 12-18 months.
What makes Intuit unique
- Intuit integrates AI agents across TurboTax, QuickBooks, and Credit Karma for 100 million customers.
- QuickBooks Workforce consolidates 7-25 HR tools, saving small businesses $120K annually.
- FedNow certification enables instant payments directly in QuickBooks for small businesses.
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People at Intuit who can refer or advise you
Benefits
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Company News
MyWorks is now an Intuit Platinum partner: here's what that means for Intuit QuickBooks and Enterprise Suite users. MyWorks has joined Intuit's App Partner Program as a Platinum Tier partner, the highest level in the program. It's the next step in a relationship with Intuit that spans more than a decade, and a stronger foundation for the ecommerce businesses and accounting professionals MyWorks firm serve together. Why Platinum Tier partnership matters. Platinum status gives MyWorks early access to new Intuit Enterprise Suite capabilities as well as new QuickBooks Online and Desktop features. This status enables a deeper integration within the Intuit ecosystem, which means ecommerce businesses benefit from a more reliable, more capable sync as both platforms continue to evolve. It also means working more closely with Intuit's own teams, keeping the integration aligned with where Intuit's small and mid-market business platform is headed to help ensure shared customers are better served as their businesses grow. Ecommerce complexity, handled. Most ecommerce businesses start with a generic sync to connect their store and QuickBooks. For a while, it works - until order volume climbs, a wholesale channel opens, or complexity appears that the tool was never built to handle. That's the gap MyWorks was built to close and the reason the relationship with Intuit matters. "Online sellers outgrow basic sync tools faster than they expect; and when they do, the gap between their store and QuickBooks becomes a real problem," says Peter Leonard, MyWorks Founder. "Deeper access to QuickBooks' capabilities means we can close that gap for more businesses, no matter how complex their workflows get." A partnership built around QuickBooks users. The MyWorks and Intuit relationship goes beyond technical integration. It's built around a shared understanding of what ecommerce businesses actually need from their accounting: clean data, accurate reconciliation, and a QuickBooks ledger that reflects how the business truly operates. For accountants and bookkeepers managing ecommerce clients, that shared foundation matters. MyWorks is designed to make QuickBooks work harder for ecommerce, not to sit alongside it as a separate system to manage. Orders, inventory, payments, refunds, and fees all flow into QuickBooks the way an accountant would want them to: structured, accurate, and reconcilable without manual intervention. Platinum status deepens that foundation. With earlier access to QuickBooks APIs and closer alignment with Intuit's platform roadmap, MyWorks can stay ahead of the complexity that ecommerce businesses bring and keep QuickBooks functioning as the financial source of truth it's designed to be. "Ecommerce businesses face increasing complexity as they scale, making seamless integration with their financial systems essential," said Joshua Hofmann, vice president, Global Partner Ecosystems, Intuit. "With MyWorks, our shared customers and their accountants gain the visibility and automation they need to manage that complexity, maintain accurate books, and make smarter decisions that drive profitability and growth." Built for real ecommerce complexity. MyWorks connects Shopify and WooCommerce stores to QuickBooks Online, Desktop, and Intuit Enterprise Suite - syncing orders, customers, inventory, payments, refunds, and fees automatically, from inside the merchant's existing platform, with no separate portal to manage. Beyond standard order syncing, MyWorks handles wholesale and B2B orders, partial refunds across multiple payment methods, multistate tax, multicurrency transactions, and precise controls over how different order types and customer groups sync into QuickBooks. Ecommerce complexity, handled. MyWorks is also the only ecommerce accounting integration to hold not only a Platinum level partnership with Intuit, but also Shopify's Built for Shopify certification, awarded to a small number of apps that meet the platform's highest standards for performance, reliability, and merchant experience. QuickBooks users can find MyWorks directly on the QuickBooks App Store. What it looks like in practice. Blake Sawyer, VP of Answer BMX who eliminated more than 40 hours of manual bookkeeping per month, put it simply: "MyWorks just integrated right over to QuickBooks and all we had to do is click print to the warehouse." Katherine Martel, Co-founder of Maze, a Shopify Select Partner agency that cut per-client setup time by 79+ hours and reduced monthly tool costs from approximately $1,000 to $99 or less: "With MyWorks, accounting goes from being a constant babysitting job to something you barely think about, because it just works." Rob, co-owner of Hazmat Resource, a WooCommerce store managing large institutional orders for fire departments and government agencies: "MyWorks was by far the most capable integration tool we've found. It's not only flexible, but with a level of customization no other sync came close to." See ecommerce complexity handled live: May 28th. On May 28th at 2pm ET, Intuit and MyWorks are hosting a live webinar for accountants and bookkeepers designed for those already managing ecommerce clients, and those curious about making it their niche: "Turn Complexity into Revenue with Ecommerce Accounting Automation." Ready to leave manual bookkeeping behind? Join its community of thriving e-commerce business owners. Experience the power of accounting automation and focus on scaling your business.
Now available: connect your accounts to QuickBooks & Quicken. April 23, 2026. Shoreline Credit Union is excited to share another enhancement coming with its new online banking experience, direct integration with QuickBooks(R) and Quicken(R). This update makes it easier to download transactions, keep your financial records up to date, and manage your business or personal finances using the tools you already rely on. As part of the upgrade, members who currently use QuickBooks or Quicken will complete a one-time reconnection process to ensure everything links correctly moving forward. Below, you'll find step-by-step instructions organized by product and version to guide you through the process and help avoid duplicate transactions. QuickBooks online conversion instructions. QuickBooks online express web connect. QuickBooks online web connect. QuickBooks windows conversion instructions. QuickBooks windows direct connect. QuickBooks windows web connect. QuickBooks windows bill pay. Quicken windows direct connect and express web connect. Quicken windows web connect.
Intuit's stock has plummeted 50% from its mid-2025 peak of $786 to $370, despite reporting 17% revenue growth to $4.7 billion in Q2 FY26. The selloff reflects investor fears over AI-led disruption threatening its small business customer base. The market has slashed Intuit's valuation from 39x to 16x forward earnings. However, core business performance remains strong. Excluding Mailchimp, Global Business Solutions grew 21% and the Online Ecosystem surged 25%. QuickBooks Online revenue jumped 24%. Intuit generated $6.8 billion in free cash flow over the past twelve months, with operating margins expanding from 20.1% to 27.1% since 2022. The company is countering AI threats by integrating autonomous AI agents, with over 3 million customers engaging them in Q2 at an 85% repeat rate.
Intuit shares fell 8.5% in early April 2026 after Anthropic launched its Managed Agents service, raising concerns that autonomous AI tools could disrupt traditional seat-based software models. On the same day, Intuit announced completion of the Federal Reserve's FedNow readiness programme, enabling its platform to support instant payments. The FedNow integration could strengthen QuickBooks' stickiness through enhanced money movement capabilities and transaction-based revenue. However, investors remain concerned about whether general-purpose AI might erode Intuit's bundled platform value over time. Intuit's investment narrative projects $28.6 billion in revenue and $6.8 billion in earnings by 2029, requiring 12.5% annual revenue growth. Some analysts had previously forecast higher figures of $31.8 billion in revenue and $8.1 billion in earnings, though AI disruption risks may pressure these expectations.
Intuit has completed the Federal Reserve's certification programme for the FedNow Service, enabling instant payments for small and mid-market businesses. The certification allows Intuit to partner with financial institutions to send instant payment transactions, helping businesses access funds immediately and manage cash flow more effectively. The FedNow integration will be embedded across Intuit's platform to address cash flow challenges, including instantly payable invoices that could get businesses paid up to four times faster, real-time payroll and on-demand bill pay. The company manages $2 trillion in annual invoices and provides fast access to $105 billion in tax refunds yearly. Intuit serves approximately 100 million customers worldwide through products including TurboTax, Credit Karma, QuickBooks and Mailchimp.