Pacific Aviation

Provides airport ground handling and services

Airline Customer Service Agent

Customer ExperienceConfirmed live in the last 24 hours

Part-timeSan Francisco, CA, USA

About the Job

Requirements

Fluent English communication skills are required.
Strong verbal and written communication and active listening skills are required.
Computer literacy and fast, accurate data entry are required.
The candidate must remain calm and solution-focused under pressure.
The candidate must have the physical stamina to stand for extended periods and move throughout the terminal.
The candidate must be authorized to work in the United States and able to pass a background check and drug screening.
The candidate must be available to work at least four to five days per week, including weekends and holidays; shifts may include early mornings, afternoons, evenings, or nights.

Responsibilities

Assist passengers at check-in counters, gates, and arrival areas.
Verify travel documents and comply with airline and Transportation Security Administration protocols.
Make clear announcements and provide directions.
Support boarding, baggage assistance, and special service needs.
Collaborate with airline teams and fellow agents to ensure smooth operations.
Deliver customer service under pressure in a dynamic terminal setting.
Start with one international airline, with the opportunity to train on others over time.

Desired Qualifications

Bilingual ability in Tagalog, Mandarin, Cantonese, Vietnamese, Thai, Indonesian, Hindi, Gujarati, or Japanese is preferred.

Airline Customer Service Agent - San Francisco, CA

Pacific Aviation · San Francisco, United States · Part-time · Posted 2026-09-22

Workplace: on_site

Department: Operations SFO

Description

Are you ready to bring your energy, professionalism, and love for people to the fast-paced world of international air travel? Pacific Aviation is hiring Airline Customer Service Agents at San Francisco International Airport (SFO) for a dynamic, part-time opportunity that offers serious growth, great benefits, and meaningful daily impact.

For over 25 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we’re looking for teammates who thrive in a collaborative, multicultural environment.

What You’ll Do

Assisting passengers at check-in counters, gates, and arrival areas
Verifying travel documents and complying with airline and TSA protocols
Making clear announcements and providing directions
Supporting boarding, baggage assistance, and special service needs
Collaborating with airline teams and fellow agents to ensure smooth operations
Delivering excellent customer service under pressure in a dynamic terminal setting

You’ll start with one international airline and have the opportunity to train on others over time.

Requirements

What You Bring

Fluent English communication skills
Strong verbal and written communication; active listening skills
Computer literacy and fast, accurate data entry
Calmness and solution-focus under pressure
Physical stamina to stand for extended periods and move throughout the terminal
Authorized to work in the U.S. and able to pass a background check and drug screening

Bilingual ability preferred in one of the following languages:

Tagalog
Mandarin
Cantonese
Vietnamese
Thai
Indonesian
Hindi
Gujarati
Japanese

Schedule

Must be available to work at least 4 to 5 days per week, including weekends and holidays
Shifts may include early mornings, afternoons, evenings, or nights

Benefits

Pay & Benefits

Hourly Pay: $23.40 per hour
Fully Paid Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off
Uniform Provided
Paid Training
Parking Discount or Clipper Card
Referral Bonus
Cell Phone Plan Reimbursement

Apply

Apply at Pacific Aviation

About the Company

Pacific Aviation

Provides airport ground handling and services

Pacific Aviation provides airport ground handling services to major airlines, handling tasks such as baggage handling, passenger assistance, and aircraft servicing. These services are delivered through contracts with airlines at key U.S. airports (e.g., Los Angeles, San Francisco, Seattle-Tacoma), enabling efficient and reliable ramp operations. The company works with a dedicated workforce to ensure high-quality service and customer satisfaction, and it aims to grow its footprint by expanding to additional airports across the United States. The core goal is to offer dependable, scalable ground services that support airline operations and improve the overall passenger experience.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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