Loan Servicing Business Analyst

About the Role:

The Loan Servicing Business Analyst provides systems and operational support for the Bank’s loan servicing function, with an emphasis on FIS core banking technology and loan-related applications, processes, and functionality. This role works closely with Loan Servicing and technology partners to analyze business requirements, support system configuration and enhancements, troubleshoot issues, coordinate testing and upgrades, and improve workflows across the loan servicing lifecycle. Serving as a bridge between the business and technology, the Business Analyst helps ensure FIS loan servicing functionality effectively supports operational needs, system accuracy, process efficiency, and the evolving needs of the Bank.

• Collaborates with stakeholders and subject matter experts to document, communicate, validate and refine necessary requirements and make recommendations based on product vision and market requirements, research data and organizational goals.
• Elicits information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems.
• Researches and interprets business needs of moderate complexity and translates into application and operational requirements.
• Assists with business base development and RFP process (as applicable) during the project initiate phase.
• Assists in integration and user acceptance testing of new or revised workflows, processes, and/or systems.
• Supports the development of training, as well as implementation and post-implementation material.
• Serves as a liaison between business units and Technology Advancement Group (TAG) through which requirements flow.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become "Business Bank of Choice."
• May perform other duties as assigned.

About You:

• Bachelor's Degree in business, project management, business systems or equivalent (preferred)
• 2-4 years — of relevant business analyst and/or project management and/or operations experience related to the assigned business unit function (Required)
• Business operations knowledge, analytical and problem-solving skills.
• Demonstrated data analysis skills including project management and/or operations.
• Knowledge of banking policies, procedures, practices and documentation.
• Proficient knowledge of development concepts and practices, potential applications, and customer requirements.
• Proven usage of project management skills.
• Excellent written and verbal communication and presentation skills.
• Ability to work effectively with individuals and groups across the company to manage customer relationships.

Travel Requirements

• Occasional

The pay range for this role is $22.70 - $30.0

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

1740 NW Garden Valley Blvd 2nd Floor Roseburg OR 97471

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.