Inside Sales Representative

Job Summary

The Inside Sales Representative is responsible for supporting sales growth by developing customer relationships, preparing quotations, processing orders, and providing exceptional customer service. This role works closely with Outside Sales Representatives, Operations, Production Planning, Customer Service, Shipping, Accounting, and Quality to ensure customer requirements are accurately communicated and fulfilled.

The Inside Sales Representative plays a key role in maintaining customer satisfaction by providing timely communication, accurate order entry, and effective coordination throughout the sales process. This position is also responsible for ensuring customer specifications, quality requirements, and order information are accurately documented and communicated in accordance with the company's Quality Management System (QMS).

Key Tasks and Responsibilities

Customer Engagement

• Develop and maintain strong relationships with new and existing customers through professional, responsive, and solution-oriented service.
• Respond promptly to customer inquiries regarding products, pricing, availability, lead times, and order status.
• Conduct regular follow-up with customers to ensure satisfaction and identify additional sales opportunities.
• Attend customer and prospect meetings as required to support account development.
• Promote Paramount Extrusions' capabilities and value-added services while identifying opportunities to grow existing accounts.
• • Accurately enter and process customer orders within the company's ERP system.
  • Verify customer purchase orders, specifications, quantities, pricing, delivery requirements, and special instructions prior to order entry.
  • Coordinate with Operations, Production Planning, Shipping, Customer Service, and Quality to ensure customer orders are processed accurately and delivered on time.
  • Monitor order status and proactively communicate updates, delays, or changes to customers.
  • Assist in resolving order discrepancies while maintaining positive customer relationships.

    Sales Support & Account Management

    • Coordinate sales and customer service activities with Outside Sales Representatives to maximize territory growth and customer satisfaction.
    • Prepare accurate quotations, proposals, and sales documentation in accordance with company pricing guidelines.
    • Practice consultative, value-added "Solution Selling" techniques to identify customer needs and recommend appropriate extrusion solutions.
    • Maintain daily CRM updates documenting customer contacts, opportunities, quotations, and follow-up activities.
    • Utilize CRM tools to manage sales opportunities, customer communications, and individual performance goals.

    Order Processing & Operational Coordination

  Quality & Customer Requirements

  • Review customer specifications, drawings, packaging requirements, certifications, and special instructions to ensure requirements are accurately communicated to the appropriate departments.
  • Verify customer requirements are clearly understood prior to order entry and production scheduling.
  • Ensure customer purchase orders are reviewed for completeness and accuracy before processing.
  • • Collaborate with the Quality Department to assist with customer complaints, Nonconformance Reports (NCRs), corrective actions, and quality-related inquiries.
    • Support the timely resolution of customer concerns by coordinating with internal departments.
    • Monitor customer feedback and communicate quality concerns, recurring issues, or improvement opportunities to management.
    • Ensure compliance with customer-specific requirements, company procedures, and the Quality Management System (QMS).
    • Support continuous improvement initiatives that improve customer satisfaction, order accuracy, and operational efficiency.

    Reporting & Administrative Support

    • Maintain accurate customer records, sales activities, quotations, and transaction history within the CRM system.
    • Prepare reports regarding customer activity, quotations, pipeline status, and sales performance as requested.
    • Provide Accounting with requested customer and order information to support invoicing and account management.
    • Prepare Nonconformance Reports (NCRs) as required and assist in tracking corrective actions to completion.
    • Perform other duties as assigned in support of departmental and company objectives.

    Requirements

    Education

    • High school diploma or equivalent required.
    • Associate's or Bachelor's degree in Business, Marketing, Supply Chain, or a related field is preferred.
    • Relevant manufacturing or industrial sales experience may be substituted for formal education.
    • • Minimum of 2–3 years of inside sales or customer service experience, preferably within a manufacturing or industrial environment.
      • Experience with aluminum extrusion, metals manufacturing, or industrial products is preferred.
      • Strong understanding of customer service, order processing, and sales support functions.
      • Experience working with ERP and CRM systems.
      • Excellent verbal, written, and interpersonal communication skills.
      • Strong organizational, multitasking, and time management abilities.
      • Ability to work independently while collaborating effectively with cross-functional teams.
      • Strong analytical, problem-solving, and customer service skills.
      • Proficiency with Microsoft Office Suite, CRM software, and ERP systems.
      • Knowledge of customer order review, manufacturing quality systems, customer-specific requirements, corrective action processes, and continuous improvement principles preferred.
      • Ability to interpret customer specifications, technical drawings, and manufacturing documentation is preferred.

        Experience & Qualifications

      Physical Requirements

      • Ability to sit or stand for extended periods throughout the workday.
      • Ability to communicate effectively through telephone, email, virtual meetings, and in-person interactions.
      • Ability to occasionally lift and carry up to 25 pounds.
      • Ability to use standard office equipment, including computers and telephones.

California pay range 23 - 25 USD