Global OM Transformation – Process and Capability Lead

Global OM Transformation, Process and Capability LeadThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you

What you will do

This role is responsible for driving enterprise-wide transformation initiatives across GreenLake and A&PS operations, with particular focus on:

• Order Booking Transformation
• E2E Process Architecture & Standardization
• AI, Automation & Digital Enablement
• Operational Visibility & Business Intelligence
• Zero Touch Operations Strategy
• Customer, Partner & Seller Experience Simplification

The individual will lead strategic programs across Operations, Finance, Business Units, Sales, Delivery and IT while influencing executive stakeholders and shaping the future operating model for Solutions Operations.

Key Responsibilities

Enterprise Transformation & Zero Touch Strategy

• Drive the Solutions Operations Zero Touch transformation roadmap across Pre-Sales, Order Booking, Invoicing and End-of-Term value streams.
• Define future-state operating models focused on simplification, standardization, automation and AI adoption.
• Establish E2E process ownership, governance frameworks and transformation priorities across geographies.
• Drive cross-functional simplification workshops and translate opportunities into executable transformation roadmaps.
• Identify and eliminate process complexity, manual touchpoints and operational bottlenecks.

Digital, Automation & AI Leadership

• Own automation and AI strategy across Solutions Operations.
• Lead expansion of Order Booking automation platforms
• Drive adoption of digital solutions that improve speed, quality, compliance and user experience.
• Partner with IT and automation teams to scale intelligent workflow automation and predictive operations.
• Establish governance and measurement of automation value realization and productivity outcomes.

E2E Visibility, Analytics & Business Intelligence

• Lead development and evolution of enterprise operational visibility platforms and reporting capabilities.
• Create executive dashboards providing proactive insights into bookings, invoicing, delivery, SNI, backlog, renewals and revenue acceleration opportunities.
• Enable data-driven decision making through advanced analytics, KPI frameworks and executive storytelling.
• Translate complex operational data into actionable business insights and leadership recommendations.

Process Architecture & Operational Excellence

• Establish E2E process architecture, process inventory and operational standards across GreenLake and A&PS.
• Drive process mapping, maturity assessments and touch analysis to identify improvement opportunities.
• Implement best practices leveraging Lean, Six Sigma and Design Thinking methodologies.
• Create scalable global processes that balance compliance, customer experience and productivity.

Governance, Risk & Compliance

• Ensure transformation initiatives meet audit, compliance and financial governance requirements.
• Partner with Finance, GSAO, IT and Operations leadership on policy alignment and governance controls.
• Monitor operational risk and implement sustainable controls within transformed processes.

Stakeholder & Executive Leadership

• Influence senior leaders across Operations, Finance, IT, Sales, Delivery and Business Units.
• Act as trusted advisor for transformation, automation and operational excellence initiatives.
• Lead cross-organizational changes in management activities and drive adoption of new ways of working.
• Build strong partnerships to enable enterprise-wide transformation outcomes.

Capability Building & Organizational Development

• Drive capability development in AI, automation, process excellence and business analytics.
• Foster a culture of continuous improvement, innovation and operational ownership.
• Develop future-ready talent and strengthen organizational transformation capabilities.
• Promote knowledge management, process standardization and best-practice sharing.

What you need to bring:

Education & Experience

• Bachelor’s or Master’s degree in business, Engineering, Technology, Operations or related discipline.
• 8+ years of experience in Solutions Operations, Sales Operations, GreenLake, Quote-to-Cash or enterprise transformation functions.
• Proven track record leading large-scale transformation, automation or operational excellence programs.
• Experience influencing executive stakeholders across global organizations.
• Strong understanding of GreenLake, A&PS or consumption-based service business models.
• Lean Six Sigma Green Belt / Black Belt /PMP preferred.

Knowledge & Skills

Strategic Transformation Leadership

• Enterprise transformation, operating model design, and business modernization.
• Ability to define strategy, drive execution, and deliver measurable business outcomes.

AI, Digital & Automation

• Expertise in AI-enabled operations, intelligent automation, process mining, and digital transformation.
• Proven ability to scale automation and accelerate business value realization.

Business & Commercial Acumen

• Strong understanding of GreenLake, Consumption Models, Quote-to-Cash, and recurring revenue operations.
• Ability to balance growth, customer experience, compliance, and operational excellence.

Data & Executive Insights

• Advanced analytical and business intelligence capabilities.
• Ability to convert complex data into actionable executive insights and strategic recommendations.

Executive Influence & Communication

• Exceptional executive presence, stakeholder management, and cross-functional leadership.
• Strong storytelling skills with the ability to influence Director, VP, and Executive-level decisions.

Governance & Operational Excellence

• Expertise in governance, risk management, compliance, Lean Six Sigma, and continuous improvement.
• Ability to establish scalable, sustainable operating frameworks.

Leadership & Talent Development

• Proven track record of leading global teams through transformation and change.
• Strong coaching, capability building, and succession-planning mindset.

Leadership Attributes

• Strategic, innovative, and customer-centric.
• Thrives in ambiguity, drives alignment, and delivers results through influence.
• High ownership, resilience, and focus on business impact.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Sales Operations

Job Level:

Master

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

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