Datamark

BPO and contact center services provider

Bilingual Contact Center Supervisor

Customer SupportConfirmed live in the last 24 hours

Full-timeEl Paso, TX, USA$45k /yrIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least 2 years of experience in a contact center environment is required.
At least 1 year of supervisory or team lead experience is required.
Bilingual proficiency in Spanish and English is required.
Open availability is required.
Candidates must pass a thorough background check.
Familiarity with contact center metrics and performance indicators is required.
Proficiency in Microsoft Office and contact center software is required.
The ability to handle escalated customer issues calmly and professionally is required.

Responsibilities

Supervise contact center agents, monitor performance, and ensure service level agreements are met.
Coach agents, handle escalated issues, and foster a positive work environment.
Contribute to continuous process improvements and collaborate with various departments to achieve operational excellence and customer satisfaction.

Desired Qualifications

A bachelor's degree is preferred.

Bilingual Contact Center Supervisor

Datamark, Inc. · El Paso, United States · Full-time · Posted 2026-11-04

Salary: USD 45,000–45,000

Workplace: on_site

Department: 311

Description

DATAMARK, Inc. is looking for a dedicated Bilingual Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring performance, and ensuring that service level agreements are met. The Contact Center Supervisor will work closely with agents to provide coaching, handle escalated issues, and foster a positive work environment.

As part of a dynamic organization, the supervisor will contribute to continuous process improvements and collaborate with various departments to achieve operational excellence and customer satisfaction.

Requirements

High school diploma or equivalent; bachelor's degree preferred
Minimum of 2 years experience in a contact center environment
At least 1 year of supervisory or team lead experience
Bilingual proficiency (Spanish/English)
Open availability
Must pass a thorough background check
Strong communication and interpersonal skills
Excellent leadership and coaching abilities
Familiarity with contact center metrics and performance indicators
Ability to handle escalated customer issues calmly and professionally
Proficient in Microsoft Office and contact center software

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary)
Paid Time Off
Short Term & Long Term Disability
Training & Development
Wellness Resources
$45,000.00 annual

Apply

Apply at Datamark, Inc.

About the Company

Datamark

BPO and contact center services provider

DATAMARK provides business process outsourcing and contact center services for large enterprises, including Fortune 500 firms and government agencies. It handles front-office work like omnichannel, multilingual customer care and technical support, plus back-office tasks such as digital mailroom, data capture, document processing, and finance/accounting support, operating 24/7 from centers in the US, Mexico, and India. It differentiates itself with long client relationships, a global delivery network that includes nearshore and offshore options, and proprietary tools like DataScribe that transcribe and summarize calls to boost agent productivity, all guided by Lean Six Sigma process improvements. Its goal is to help clients cut costs, streamline operations, and achieve scalable, reliable, multilingual support.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: El Paso, TX
Founded: Not listed

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