Operations Manager - Package

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Operations Manager - Package 

Location: Richmond, VA            

What we’re looking for: 

We are looking for an operations Manager who will be responsible for directing all aspects of production through a team of salaried supervisors and hourly team leaders. This position will develop and deliver strategies for continued improvement in operational excellence that aligns with the business strategy for safety, quality, on-time delivery, cost, inventory control, and customer focused service.  

What you’ll be responsible for in this role:  

• Leading a multidisciplinary team of Senior Supervisors, Supervisors, Planners, and Quality and Manufacturing Engineers through leading, coaching, mentoring, motivating and inspiring achievement at an optimum level of performance by consistently demonstrating role model behavior 

• Execute operational goals and business objectives, recommend capital expenditures, establish key metrics, quality standards, identify risks and enhancements to maximize efficiency and reduce cost  

• Maintain a clean environment that enhances plant safety. Conduct 6S audits. Ensure 6S audit actions are addressed in a timely manner and are effective, and improvements are sustained. 

• Drive a safety conscious culture that ensures compliance with all required OSHA guidelines and other required standards of an efficient, safe place to work for employees.  

• Develop a strong team focusing on process management and continuous improvement. 

• Drive positive associate relations and team culture. 

• Responsible for all quality-related issues and directs investigation claims for proper identification of root cause, incorporation of corrective actions and follow-up verification. 

• Forecast staffing, workload and performance results to meet business demands for workload and performance results for area of responsibility.  

• Prepare, review, and/or analyze production reports, and use information to identify operational improvements. 

• Ensure process controls are in place to accurately control WIP and proper inventory levels are established, maintained, and audited for compliance. 

• Monitor raw materials supplies to ensure adequate inventory.  

• Ensure that cross training and continuing education is maintained for key salary and hourly personnel. 

• Foster professional growth and development of all personnel promote group unity, efficiency effectiveness by providing technical training and support-assistance to problem-solving and continuous improvement activities. 

• Formulate recommendations to improve production methods, equipment performance, and product quality, as well as for improvement of working conditions, the workforce, and overall operational efficiency and effectiveness. 

• Ensure each process within the departments are identified and effectively controlled, to include root cause analysis, corrective/preventative actions, PPM, inventory control, and scrap reduction programs. 

• Champion and coach continuous improvement, lean objectives, and process improvements and establish a culture that these elements are not programs, but a way of life. 

• Develop KPIs to track improvements and monitor growth in each responsible area. 

• Ensures process corrective actions are addressed in a timely manner and are effective, including conducting audits of effectiveness 

• Develop a stable, high-performing team 

What are the basic qualifications? 

• BS degree (or higher) in business, mechanical/industrial engineering, or skilled trades discipline or equivalent experience 

• 7+ years or relevant work experience in a manufacturing environment 

To be a great fit for the role: 

• Excellent interpersonal communication with the ability to influence at all levels of the organization. 

• Knowledge of supervisory and leadership techniques and principles. 

• Strong demonstrated experience in Lean, Kaizen and or /Six Sigma is desired. 

• Proven leader with experience managing within a large Manufacturing organization; able to motivate teams and drive accountability. 

• Ability to define, prepare and analyze production reports.  

• Organized and detail oriented, adaptable to change 

• Excellent interpersonal and communication skills, verbal and written. 

• Strong team building, decision-making and people management skills. Must be able to communicate with production employees, other OPS Managers, and upper management. 

• Desire for future growth and responsibilities. 

How We Define Our Values and Why You Should Join Our Team: 

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially ourselves. 

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company. 

• Collaborative Entrepreneurial Spirit  

• Winning Through Customers 

• Respects and Values People 

• Expectations for Results  

• High Ethical Standards, Openness, and Trust  

What’s in it for you?

• Medical, Dental, and Vision

• 401k Retirement Plan

• Flexible Spending

• Paid Holidays

#LI-CW2



Pay Range: USD 86389 - 155542 Annually

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.




The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer:  Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information.  We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process.  Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [email protected] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.