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Resurgent Capital Services

Debt collection with customer service focus

Bilingual Collections Specialist 1 - Customer Care

Account ManagementConfirmed live in the last 24 hours
Full-timeGreenville, SC, USA$20 - $21 /hr

About the Job

Requirements

  • Bilingual ability is required.
  • Strong verbal and written communication skills are required.
  • Ability to remain calm, professional, and empathetic during challenging interactions is required.
  • Strong problem-solving, investigation, and analytical abilities are required.
  • Ability to quickly learn and apply a broad range of accounts and regulatory knowledge is required.
  • High attention to detail and excellent documentation practices are required.
  • Ability to work independently with minimal supervision is required.
  • Flexibility with job functions and scheduling is required.
  • Integrity, a strong work ethic, and commitment to confidentiality are required.
  • Computer proficiency, including Microsoft Office and navigating multiple systems simultaneously, is required.
  • Efficient and accurate data entry and typing skills are required.
  • Company certification in FDCPA compliance is required.
  • A high school diploma or GED is required.

Responsibilities

  • Assist account owners or authorized individuals by providing accurate, timely information and resolving account-related inquiries.
  • Collect, document, and update account information during phone interactions.
  • Negotiate payment arrangements and collect payments when applicable.
  • Investigate account history, conversations, and documentation to determine appropriate resolutions.
  • Apply appropriate solutions, including status updates, call routing, documentation, and follow-up actions.
  • Maintain the integrity and accuracy of all systems through thorough documentation and updates.
  • Adhere to all federal, state, and company compliance requirements, including FDCPA regulations.
  • Contact consumers through inbound and outbound calls, including use of manual and auto dialers.
  • Maintain established levels of productivity, efficiency, and quality performance.
  • Achieve or exceed Quality Assurance and Internal Quality standards, with a minimum expectation of 97% across applicable audits and measures.
  • Manage sensitive or emotional conversations with professionalism, objectivity, and empathy.
  • Perform administrative and other duties assigned by management.

Desired Qualifications

  • Call center, customer service, collections, sales, telemarketing, or financial services experience is preferred but not required.
  • Payment negotiation experience is preferred but not required.

About the Company

Resurgent Capital Services

Debt collection with customer service focus

Resurgent Capital Services provides debt collection services for clients, focusing on professional customer service and employee development. Their primary activity is managing debt recovery by contacting debtors and negotiating repayment on behalf of client companies, supported by trained staff across offices in Greenville, SC and Cincinnati, OH. The company emphasizes compliance and guidelines through licensing (Maryland License ID and NMLS ID) and social media policies to ensure responsible collection practices. What sets them apart is their dual focus on delivering solid customer service and building a thriving workplace where employees can grow, not just on debt recovery outcomes. Their goal is to help clients recover owed balances while fostering personal and professional excellence within their team.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Greenville, SC
Founded
1998

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