Hotel Manager

Your day to day

People

• Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.

• Educate, train and motivate hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties. 

• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel and/or company rules and policies. 

• Promote teamwork and quality service through daily communication and coordination with key department heads. 

Financial

• Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability. 

• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty. 

Guest Experience

• Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community. 

• Ensure highest level of guest satisfaction by providing quality guest services and amenities. 

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners’ policies and procedures and regulatory requirements. Maintain relations with outside contacts. 

• Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisation, activities and businesses. 

• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint. 

• Perform other duties as assigned. May also serve as manager on duty. 

Accountability

This job is the second in command to the General Manager in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, high-volume catering and/or convention facilities, and a large number of VIP and special key guests.

Typically, a large international location with extensive competitive pressures and operates in all market sectors.

What we need from you
• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration, plus six to eight years of general management experience in a high-level operations role or prior general manager experience, or an equivalent combination of education and experience.
• Type and level of experience required may vary slightly based on size and complexity of operation.
• Must speak local language(s).
• Other languages preferred.