Franklin Electric

Manufactures water, fuel, electricity distribution systems

Field Service Engineer Specialist

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeDueville, Italy

About the Job

Requirements

Working knowledge of water systems, including pumps, motors, drives, and controls.
Strong interpersonal, presentation, and communication skills, with the ability to develop working relationships with water systems professionals.
Ability to work independently with strong organizational skills.
Ability to communicate information and respond to questions in person-to-person and small-group settings with customers, clients, the public, and colleagues.
Ability to maintain confidentiality and exercise discretion with business information.
Ability to read and understand policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to handle routine problems involving several known variables.
Ability to plan the time, method, manner, and sequence of own work, and occasionally assist in planning work assignments in a limited area.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to solve practical problems involving known variables where standardization is limited.
Willingness to travel up to 40% of the time.
Fluency in spoken and written English.
Bachelor’s degree in Engineering or a high school technical diploma with an electronics specialization.
Three to five years of technical, sales, or related water systems or industry experience.
Knowledge of basic Microsoft Office tools, including Excel, Word, and PowerPoint.

Responsibilities

Provide technical service and support for Franklin Electric water systems products, including motors, pumps, electronic drives, and controls, in the assigned territory.
Guide testing and troubleshooting of Franklin products in water systems installations.
Provide direction and expertise during new product installations.
Represent Franklin Electric at onsite installation meetings and resolve field issues promptly.
Present technical seminars to water systems distributors, dealers, and contractors.
Represent Franklin Electric at trade shows and special events.
Write and submit weekly reports highlighting problems at specific sites or with customers or products.
Provide specialized training to specific customers.
Perform other related duties as required or assigned.

Desired Qualifications

Previous sales or service experience is preferred.

Responsible for supporting sales, world-class technical representation, support, and training, to water systems distributors and their contractors.

• In the assigned territory, provide technical service and support on Franklin Electric water systems products, including motors, pumps, and electronic drives and controls.

• Guide testing and troubleshooting of Franklin products in water systems installations.

• Provide direction and expertise during new product installations.

• Represent Franklin Electric at on-site installation meetings to timely resolve field issues.

• Present technical seminars to water systems distributors, dealers, and contractors.

• Represent Franklin Electric at trade shows and special events.

• Write and submit weekly reports needed to highlight problems at specific sites and/or with certain customers or products.

• Provide specialized training to specific customers.

• Perform other related duties as required or assigned.

Working knowledge of water systems in general, with specific knowledge of pumps, motors, drives and controls.
Excellent interpersonal, presentation and communication skills. Ability to develop strong working relationships with water systems professionals. Ability to work independently with outstanding organizational skills.
Previous sales or service experience preferred.
Self-motivated and energetic personality with a desire to service the customer.
Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and other employees of the organization.
Maintains confidentiality and uses discretion with business information.
Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
Deals with problems involving several known variables in situations of routine nature.
Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
Defines problems, collects data, establishes facts, and draws valid conclusions.
Deals with problems involving several known variables in situations of routine nature.
Solves practical problems and deals with a variety of known variables in situations where only limited standardization exists.
Travels up to 40 percent of the time
Reads, writes, and speaks English fluently

Education and Experience

Bachelor’s Degree in Engineering/high school technical diploma – electronics specialization
Three to five years of technical, sales, or related water systems or industry experience.

Computer Skills

Knowledge of the basic MS office tools (Excel, Word, Powerpoint)

Employment terms & compensation

CCNL Metalmeccanica Industria
Salary Range (Gross Annual Salary): 30.000€ - 40.000€
Variable Compensation: Eligibility for the Premio di Risultato (PDR), in accordance with the applicable company agreement.

Applications from candidates with different levels of seniority will be considered.
The final job level and compensation package will be determined based on the candidate's experience, skills, and overall qualifications.

About the Company

Franklin Electric

Manufactures water, fuel, electricity distribution systems

Franklin Electric designs and distributes systems that move and manage water, fuel, and electricity. It offers motors, pumps, drives, controls, and related equipment, provided as integrated hardware and sub-systems used in water supply, fuel delivery, and electrical applications. The company supports customers with a global network of facilities and service centers to supply components and full system solutions that drive efficient liquid and power movement. Its goal is to be a global leader in moving and managing water, fuel, and electricity by offering dependable products, broad product coverage, and worldwide service.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Fort Wayne, IN
Founded: 1944

Recently Posted Jobs

Explore more opportunities at Franklin Electric

See more jobs