Family Dollar

Discount retailer offering low-cost household goods

Market Investigator

Loss Prevention & Asset ProtectionUpdated on Nov 14

Full-timePhoenix, AZ, USA$70.7k - $74.4k

About the Job

Requirements

Completion of high school or equivalent.
Ability to read, interpret, and explain operational directives, such as merchandise schematics, to others.
Proven organizational, analytical, and problem-solving skills.
Intermediate proficiency with Microsoft Office, including Outlook, Word, Excel, and Access.
Ability to travel locally and overnight as needed.
Valid driver's license.
Ability to work a flexible, full-time schedule including days, evenings, weekends, and holidays.

Responsibilities

Confirm that market store operations and daily functions comply with company programs and policies.
Monitor and measure store process performance in office and cash sales, loss prevention, physical security, safety, and personnel training and development.
Conduct monthly store loss-prevention audits, score store performance against specific criteria, and report findings to store managers, field managers, and corporate management.
Advise and consult with store managers on improving the in-store experience based on store audits.
Train store managers on company procedures and compliance, including cash management, loss prevention, physical security, safety, robbery prevention, product freshness, and display compliance; assist store managers in training team members in these areas.
Plan and facilitate storewide meetings to review procedures and policies with asset protection specialists, store team members, and store managers.
Use exception reporting (XBR and SAER) and partner with the Corporate Sales Audit Department to monitor district cash and sales (OIS) losses and investigate cash or inventory loss trends.
Monitor and manage the district's Target Program and weekly exception reporting to improve store inventory results.
Conduct in-store surveillance using loss-prevention tools I-Verify and DVR to identify and escalate potential internal integrity issues, safety concerns, fines, and lost sales.
Conduct Loss Prevention Quality Store Visits, including honesty conversations with store team members.
Ensure store asset-protection equipment is in good working order and used effectively, including CCTV, interactive CCTV, exit alarms, burglar alarms, safes, drop boxes, and Checkpoint.
Report suspected fraudulent activity to loss-prevention business partners.
Assist with special projects that affect the market, such as the Target Program and Shrink Impact Stores.
Follow and ensure implementation of all company policies and procedures.
Perform other assigned projects and duties.

Desired Qualifications

College education is preferred.
Store management experience in retail, grocery, or drug-store environments is preferred.
Field experience in the local market and/or loss-prevention training is a plus.
Previous experience facilitating large-group training sessions is preferred.
Ability to communicate effectively in both English and Spanish is preferred but not required.

The Market Investigator is responsible for confirming that the market’s stores operations and daily functions comply with Company programs and policies. Monitor and measure store process performance in these categories: Office/Cash Sales, Loss Prevention, Physical Security, Safety and Personnel Training and Development. This position will report directly to the Director, Loss Prevention or Regional Manager, Loss Prevention and will interface frequently with Field Managers and Corporate Business Partners.

Principal Duties & Responsibilities:

Conduct Monthly Stores LP Audit and score store performance based on specific criteria. Report audit findings to Store Manager, Field Manager and Corporate Management.

Advise and consult with Store Managers on improving the in-store experience based on store audits.

Train Store Managers on Family Dollar procedure and compliance to include Cash Management, Loss Prevention, Physical Security, Safety, Robbery Prevention, Product Freshness and Display Compliance. Assist Store Managers in training their Team Members in these areas.

Plan and facilitate storewide meetings to review procedures/policies with Asset Protection Specialists (APS), store Team Members and Store Managers.

Proficiently utilize exception reporting (XBR & SAER) and partnership with Corporate Sales Audit Department to monitor District Cash and Sales (OIS) losses and investigate cash or inventory loss trends.

Monitor and manage District’s Target Program and weekly exception reporting to improve the market’s stores inventory results.

Conducts in store surveillances using Loss Prevention tools I-Verify and DVR to identify and escalate potential internal integrity issues, safety concerns, fines, lost sales and others.

Conducts Loss Prevention Quality Store Visits (LPQSV) including Honesty Conversations with store’s team members.

Ensure that Store’s Asset Protection Equipment is in good working order and is being utilized effectively, including: CCTV, Interactive CCTV, Exit Alarms, Burglar Alarms, Safes, Drop Boxes and Checkpoint.

Report suspected fraudulent activity to Loss Prevention Business Partners.

Assist with special projects that impact given market (i.e. Target Program and Shrink Impact Stores)

Follows and assures the implementation of all Company Policies and Procedures.

All other projects/duties as assigned.

Minimum Requirements:

Education: Completion of high school or equivalent; college preferred. Ability to read, interpret and explain to others operational directives (e.g., merchandise schematics, etc.).

Experience: Prefer store management experience in retail, grocery or drug store environments. Field experience in local market and/or loss prevention training a plus. Previous experience facilitating large group training sessions.

Requirements: Proven organizational, analytical and problem-solving skills. Intermediate Microsoft Office proficiency (Outlook, Word, Excel and Access.). Ability to travel locally and overnight as needed. Valid Driver’s License

Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

Ability to communicate effectively in both English and Spanish is preferred but not required.

The pay for this role will be in the range of $70,700 - $74,400, with the actual pay being based on experience.

We value our Associates' contributions to our success, which drives us to invest in the most important element of our organization: our people.

As we work towards a healthier future, we provide eligible associates with the following:

Health and welfare programs including medical, pharmacy, dental, and vision

Employee Assistance Program

Paid Time Off

Retirement Plans

Full timePhoenix, ArizonaAsset ProtectionFamily Dollar

About the Company

Family Dollar

Discount retailer offering low-cost household goods

Family Dollar provided a wide range of inexpensive goods at neighborhood stores, aiming to help shoppers save money on everyday items. Its core model was to offer value in small, convenient locations with merchandise priced at low levels, historically under two dollars. Customers access products by visiting brick‑and‑mortar stores in local communities rather than ordering online. The company stood apart from competitors through its emphasis on ultra-low prices and broad selection within small formats, later expanding through public growth and eventually becoming part of a larger consolidation when Dollar Tree acquired it in 2015. The overall goal was to help budget-conscious families stretch their dollars by offering convenient access to affordable goods.

Company size: 10,001+
Company stage: IPO
Headquarters: Chesapeake, VA
Founded: 1959

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