Description

We’re Hiring for an Aftermarket & Services Sales Analyst! 

If you are excited and passionate about helping#LetsSolveWater, consider joining our team today!  Xylem, Inc.is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.At Xylem, you will have the opportunity to solve water by participating in our paidVolunteer Program, Xylem Watermark!

THE ROLE:TheAftermarket & Services Sales Analystis the primary interface to support field sales representatives and directly supports aftermarket products and services. This includes generating and supporting existing and  new business by following up on inbound marketing leads, qualifying customer needs, selling appropriate products and services and developing strong customer satisfaction via phone, web contact and other outbound activities.The AMS Sales Analyst is a member of the sales team and collaborates with the field sales staff and other functional teams (Operations, Engineering, Finance, and Field Service) on executing company strategies in support of aftermarket sales and services.

CORE RESPONSIBILITIES:To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. 

• Provide technical support to field sales teams that includes standard install, risk assessments (Preventive Maintenance Agreement), repair versus replace analysis, custom engineered as well as equipment retrofits and competitive options.
• Monitor and develop sales opportunities by researching and identifying potential accounts from installation information. Build rapport by providing technical information and explanations when needed and preparing quotations.
• Manage the entire opportunity to include proposal screening, development, approvals and pricing processes, working in Salesforce.com for all active opportunities. Maintain a quote log for all open quotes in the territory and follow up on those quotes.
• In cooperation with Sales & Operations, participate and develop pricing strategies and policies to take market share.
• Develop accounts by checking customer’s buying history, suggesting related and new items and explaining technical features.
• Contact and qualify prospects via telephone and track results. Make outbound sales calls to help recapture aftermarket customers and grow market share. Conduct cold calls (contacts not in our database) or warm calls (in our database) and provide information about products and services and qualify the lead according to established guidelines.
• Close new opportunities by verifying and entering appropriate information. Maintain customer records and files; handle inquires and troubleshoot customer issues.
• Work with direct sales team, service center and customer support teams to meet aftermarket business goals.

QUALIFICATIONS:

• B.S. in Engineering, Business, or related field or equivalent combination of education and experience. MBA considered a plus
• 8-10 years of experience in aftermarket sales, OEM parts sales, channel partner management; a focus in engineered industrial products & services a plus
• Advanced computer skills to include Microsoft Office, ERP systems, Salesforce.com or other CRMs
• Strong presentation skills
• Strong interpersonal skills with superior oral and written communication skills
• Financial acumen and exposure to P&L management
• Demonstrated analytical skills
• Strong organization skills and attention to detail
• Broad knowledge of vertical market (Utility, Industrial) industry, trade associations, codes/standards, and excellent technical capabilities

DAY IN THE LIFE

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Light lifting, office environment
• Must occasionally lift/ transport up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Home Office
• Xylem Manufacturing Sites
• Channel Offices
• Construction Site Visits as Needed
• Field Trade Shows

Salary

Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylemprohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today!Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolioofsmart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.