Excellent customer service skills and the ability to follow Brewers Team Store service standards.
Good communication skills for communicating with guests and co-workers.
Attention to detail.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Ability to work independently and as a team member.
Willingness to work at any assigned location.
Ability to follow job guidelines and supervisors' instructions.
Availability to work weekdays, weekends, and holidays according to the game schedule, with shifts typically beginning 3–4 hours before game time and ending after the game and closing tasks.
Responsibilities
Sell retail merchandise to fans in accordance with Brewers Team Store customer service standards at retail stores and kiosk locations.
Provide customer service and cashiering, and address other retail needs.
Exhibit customer service using the Brewers Team Store CREW service: Connect, Respect, Engage, and Wow.
Maintain sales floor zones according to visual and merchandising standards.
Routinely stock merchandise and face items on shelves.
Monitor fitting rooms at select locations and return merchandise to the sales floor.
Answer phone calls and assist fans placing orders over the phone.
Process sales using the retail point-of-sale system by accurately scanning merchandise, accepting payment, and bagging merchandise.
Set aside defective, mismarked, mislabeled, shopworn, or damaged items and notify a supervisor.
Watch for and recognize security risks and report them to management.
Maintain cleanliness and safety standards throughout retail locations and kiosks.
Follow Brewers Team Store policies and procedures.
Desired Qualifications
Retail sales experience is preferred but not required.
Prior experience working with a point-of-sale (POS) system is preferred.
Job Description
As part of the Retail department, the Sales Associate is responsible for selling retail merchandise to fans in accordance with the Brewers Team Store customer service standards in all retail store locations and/or kiosk locations. Responsibilities consist of cashiering, customer service and other retail needs.
Core duties for this role include, but are not limited to:
Exhibit excellent customer service utilizing Brewers Team Store CREW service
Connect
Respect
Engage
Wow
Maintain sales floor zones to Brewers Team Store visual and merchandising standards
Routinely stock merchandise and face items on shelves
Monitor fitting rooms in select locations, return merchandise to sales floor
Answer the phone and assist fans placing over the phone orders
Efficiently process sales utilizing retail point-of-sale system
Accurately scan merchandise, accept payment, bag merchandise
Set aside and notify supervisor of defective, mismarked, mislabeled, shopworn, or damaged items
Watch for and recognize security risks and report to management
Maintain cleanliness and safety standards throughout all retail locations/kiosks
Follow Brewers Team Store policies and procedures
The ideal candidate will have:
Excellent customer service skills; ability to adhere to Brewers Team Store service standards
Good communication skills; ability to communicate with guests and co-workers
Attention to detail
Ability to handle multiple tasks simultaneously in fast-paced environment
Ability to work independently and as a team member
Willingness to work at any location as assigned
Capable of following job guidelines and supervisors' instructions
Retail sales experience preferred but not required
Prior experience working with point of sale (POS) system preferred
Work Hours This is a part-time, in-season (April-October) position that requires availability on weekdays, weekends and holidays depending on the game schedule. Shifts range from morning to evening and typically start 3-4 hours prior to game time, concluding once the game has ended and closing tasks have been completed.
Our TeamThe Brewers Retail department captures and personalizes each fan’s visit to the stadium and contributes to the memories made at American Family Field. Our goal is to be the friendliest and most knowledgeable retail staff in the MLB. We represent ourselves, our city & our brand.
Our PitchYou come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.
Perks
Ballpark discounts
Recognition program and incentives
Inclusive training and development opportunities aligned with Club values
For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.