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2020 Companies

Outsourced in-store sales, merchandising, events

Retail Sales Representative - Home Warranty, Sam’s Club

Retail SalesPosted on Nov 12
Full-timeAtlanta, GA, USA

About the Job

Requirements

  • A high school diploma or GED equivalent is required.
  • Availability to work a flexible schedule, including weekdays, weekends, and holidays; the primary schedule is Wednesday through Sunday.
  • Ability to conduct a consultative selling process that connects with customer needs and addresses objections.
  • Ability to work independently in an unstructured retail environment.
  • Ability to stand for prolonged periods in a retail setting.
  • Proficiency with smartphones and digital tools, including QR codes and mobile enrollment portals.
  • A personal cellphone with a working number for role-related communication is required.
  • Must pass a background check and drug screening.

Responsibilities

  • Drive brand awareness and plan enrollments through daily direct customer engagement within the assigned Sam's Club location.
  • Educate customers about Home Warranty services and plans, including coverage options and pricing.
  • Meet or exceed personal sales productivity goals and key metrics on a weekly, monthly, and quarterly basis.
  • Guide customers through the QR code-based digital enrollment portal to generate qualified enrollments.
  • Accurately document and report sales activity, schedules, and best practices using the Pulse time tracker.
  • Maintain the display area for cleanliness, professionalism, brand standards, and demo-readiness according to Sam's Club and client guidelines.
  • Set up and break down display equipment at the start and end of each scheduled shift.
  • Collect customer feedback and provide market insight and recommendations to management.
  • Follow all client-approved training scripts and sales processes without deviation.
  • Follow Sam's Club vendor demonstration guidelines, including dress code, workspace standards, and customer interaction protocols.
  • Complete end-of-shift Pulse surveys and report activity as directed.
  • Attend required meetings, training sessions, and conference calls.
  • Meet scheduled shift attendance expectations, with the primary schedule Wednesday through Sunday, 11:00 AM to 7:00 PM.
  • Meet established weekly and monthly enrollment goals and Net Sales Per 8 Hours targets.
  • Maintain customer and client satisfaction based on enrollment quality, rejection percentage, and substantiated complaints.
  • Adhere to client enrollment procedures and Sam's Club vendor standards.

Desired Qualifications

  • At least six months of previous retail selling experience or customer-facing sales experience is preferred.

About the Company

2020 Companies

Outsourced in-store sales, merchandising, events

2020 Companies provides outsourced field sales, merchandising, and brand activation services for retailers and brands. It supplies a trained workforce and management for in-store sales, promotions, and events, enabling clients to scale retail operations without hiring or managing their own teams. The service works by deploying trained staff to act as brand ambassadors, perform direct sales, merchandising, and promotional activities at the point of sale, and manage campaigns on behalf of clients. Its approach centers on people-first consumer engagement to drive sales and brand loyalty, differentiating itself through a scalable, turnkey workforce solution across multiple industries, rather than through product-based tech offerings. The company’s goal is to help clients increase at-retail presence, sales, and customer engagement by delivering consistent, hands-on retail experiences through outsourced teams.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Fort Worth, TX
Founded
1991

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