Mental Health Program Assistant
Vancouver Coastal Health
Mental Health Program Assistant
Vancouver Coastal Health
Public health authority delivering patient care
Come work as a Mental Health Program Assistant with Vancouver Coastal Health (VCH) in North Vancouver, BC! Apply now to join the team!
Within the context of a client and family centered care model and in accordance with established vision and values of the organization, uses considerable tact and diplomacy to provide communication, information and reception services, administrative support functions and other duties relating to various program activities within adult community mental health. Answers telephone inquiries, takes messages or directs callers to the appropriate person, greets and checks in clients, schedules client appointments as directed, confirms client appointments. Exhibits current working knowledge of applicable computer systems and software programs. Word processes a variety of material such as correspondence and progress reports utilizing word processing or spreadsheet software, enters client information into database, scores client questionnaires according to established procedures, transcribes administrative and clinical correspondence, and collates statistical information. Maintains client charts as per established procedures, sorts and distributes incoming and outgoing mail, and engages in on-going team planning and quality improvement activities.
About the North Shore Adult Community Mental Health Team
The Adult Community Mental Health team (located at the HOpe Centre) provides specialized, community-based services for adults living with serious or persistent mental illness, as well as individuals who may be in the early stages of developing a mental health disorder. Clients are supported through inclusionary, flexible care, with services tailored to individual needs and delivered through a combination of in-office appointments, home visits, and community outreach.
This is a multidisciplinary team, with psychiatrists, nurses, social workers, occupational therapists, and other allied health professionals working collaboratively.
About the HOpe Centre
The HOpe Centre on the Lions Gate Hospital campus is the focal point for mental health services on the North Shore. Opened in 2014, the HOpe Centre hosts two mental health inpatient units alongside a range of community-based outpatient mental health services. The HOpe Centre has an on-site Blenz café, with additional shops and restaurants within walking distance, creating a welcoming and accessible environment for clients, families, and staff.
Education & Experience
Knowledge & Abilities
The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.
WHY JOIN VANCOUVER COASTAL HEALTH?
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.
At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.
Compensation: 26.42 to 28.25 (CAD)
Public health authority delivering patient care
Vancouver Coastal Health is a health care provider in the Vancouver area that delivers patient care and health services. Its offerings come from a team-based system focused on quality care, supported by employer-funded training and career growth opportunities. The organization emphasizes a workplace culture where every voice is heard and collaboration is central, aiming to create a supportive team environment while serving the community. In comparison to competitors, it highlights public healthcare delivery, a strong emphasis on staff development and collaboration, and a clear commitment to accessible patient care. Overall goal: ensure high-quality patient care and better health outcomes by supporting health professionals and fostering a collaborative workplace.
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