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Johnson & Johnson

Makes prescription drugs and medical devices

Clinical Account Specialist

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • A bachelor's degree is required.
  • A minimum of 5 years of experience as a Clinical Support Specialist in Electrophysiology and Electroanatomical Mapping is required.
  • Advanced clinical knowledge of cardiac ablation, cardiac imaging, electrophysiology technology, industry developments, and the market landscape is required.
  • Knowledge of healthcare industry trends, disease states, therapeutic approaches, and institutional developments is required.
  • Ability to travel up to 75% of the time, domestically and internationally, to support customers, conferences, and training events is required.
  • Ability to sit for extended periods, work in hospital laboratory environments, support live patient procedures, wear protective equipment such as lead aprons, and work flexible hours to meet patient needs is required.
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook for daily business use is required.
  • A valid Class B driver's license is required.

Responsibilities

  • Provide specialized clinical product support, technical assistance, and training to physicians and electrophysiology lab staff on the effective use of Biosense Webster catheter systems and equipment, including the CARTO System, related software modules, and radiofrequency generators, during procedures within an assigned territory, contributing to and exceeding business objectives.
  • Train customers on all Biosense Webster products to optimize utilization through technical and clinical education and in-service training.
  • Collaborate with colleagues to share best practices and increase customer value.
  • Use consultative selling techniques to identify potential sales opportunities within accounts.
  • Increase awareness of Biosense Webster solutions and facilitate engagement between commercial teams and key decision-makers to drive incremental business.
  • Maximize customer case support capacity through effective planning and scheduling.
  • Foster collaboration and maintain consistent communication with local teams, including Sales Representatives and other Clinical Account Specialists, Field Service Engineers, and internal and external partners.
  • Develop and share best practices with team members and business partners.
  • Build mutually beneficial relationships with customers inside and outside the electrophysiology lab, including physicians, nurses, technicians, clinical and hospital administrators, and staff.
  • Stay current on product Instructions for Use, best practices, technical troubleshooting, clinical literature, and new product developments.
  • Prioritize and respond appropriately to requests in a high-pressure environment.
  • Maintain composure and focus on problem-solving during stressful interactions.
  • Participate in diagnostic discussions with internal and external stakeholders to develop solutions based on gathered insights.
  • Provide guidance and support to new members of the Biosense Webster commercial team as needed.
  • Respond daily to customer, professional, and partner inquiries via email and voicemail.
  • Complete administrative activities, including account documentation management, compliance training requirements, expense reporting, and company system updates.
  • Maintain safe driving and fleet standards according to company guidelines.
  • Communicate business-related issues and opportunities to management.
  • Follow all company health, safety, and environmental policies and ensure required resources are available and maintained appropriately.
  • Ensure personal and company compliance with all federal, state, local, and company regulations, policies, and procedures.
  • Perform other duties as assigned.

Desired Qualifications

  • An MBA is preferred but not required.
  • Experience working with highly complex technical systems and/or in critical patient care environments is preferred.
  • Experience introducing new technologies to the market and working with key opinion leaders is preferred.
  • Strong and timely communication skills with colleagues and all levels of patient care teams are preferred.
  • A self-driven professional who performs well independently and adapts effectively in dynamic work environments is preferred.
  • Strong problem-solving and critical-thinking skills in high-pressure situations are preferred.
  • Eagerness to learn and develop new skills is preferred.
  • Strong relationship-building capabilities and a dynamic interpersonal style are preferred.
  • Excellent communication skills are preferred.
  • Ability to influence without direct authority is preferred.
  • Detailed knowledge of the Biosense Webster product portfolio is preferred.
  • Deep expertise in Electrophysiology products and solutions is preferred.

About the Company

Johnson & Johnson

Makes prescription drugs and medical devices

Johnson & Johnson develops prescription medicines and makes medical devices for hospitals, and unlike most big drugmakers, it runs both businesses under one roof. In 2015, its Darzalex became the first antibody drug approved for multiple myeloma, a blood cancer. Its medicines treat cancer, immune diseases such as psoriasis, and mental illnesses such as depression, and patented drugs bring in most of its sales. Its MedTech unit makes heart pumps, catheters that treat irregular heartbeats, surgical sutures, and Acuvue contact lenses. It was founded in 1886 to make sterile surgical dressings, is based in New Brunswick, New Jersey, and spun off its consumer brands, such as Tylenol and Band-Aid, as Kenvue in 2023.

Company size
10,001+
Company stage
IPO
Headquarters
New Brunswick, NJ
Founded
1886

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