Apple/Mac OS Sales Engineer

Job Purpose:  

Responsible for complex engineering for computer systems and/or storage environments, along with related network considerations and infrastructure applications, whether on-premises or in the cloud. Provides technical expertise and enablement for Apple solutions, supporting customers and partners with Apple platform adoption, deployment, and practical AI use cases. Ensures builds and are consistent with architectural standards and will meet specified needs. Independently makes important decisions regarding engineering, configuration, monitoring, capacity planning and problem resolution that could affect project delivery or the successful execution of business transactions. Ensures backout plans are created and executable in the event of an implementation problem. Directs and trains Customers, Partners, System Engineers and Associate Engineers to meet workload demands. Continually updates skillset and stays abreast of Apple, AI, and enterprise technology trends and developments.

Responsibilities:

• Designs, configures, and implements complex regional compute and storage solutions to enable new business opportunities, support organic growth and small to moderate M&A, and to implement and improve new application services (40%)
• Provides full operational support for global and regional infrastructure services and technical guidance for Apple platforms, including deployment, device management, and AI-enabled productivity use cases, with rare assistance from more senior engineers in mission-critical and/or extremely complex situations. (20%)
• Works with project managers to prioritize work and provides structure and direction to Engineers and Associate Engineers as necessary to meet team commitments. Supports partner and customer enablement through technical presentations, demonstrations, and training. (15%)
• Builds and updates systems automation and monitoring tools and maintains working knowledge of Apple deployment, device management, and related enterprise technologies. (15%)
  

Knowledge, Skills and Experience:

• 5 to 8 Years of relevant work experience.
• Associate Degree with Systems Engineering or Related field of study required.
• Other Education / Certifications: Apple Certified Support Professional (ACSP), Apple Certified IT Professional (ACITP), Apple Certified Mac Technician (ACMT) preferred.
• Able to execute instructions and to request clarification when needed.
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to create and conduct formal presentations.
• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
• Possesses strong multi-cultural interpersonal skills.
• Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to work independently with minimum supervision.
• Able to maintain confidentiality of sensitive information.
• Able to build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn new systems and technology.
• Able to use relevant computer system applications at an advanced level.
  

Working Conditions:

• Consistent non-standard work or overtime as business requires.
• On-call availability required as necessary.
• Professional, office environment.
• Some travel required.

At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

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What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.