At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
As a Strategic Customer Success Manager (CSM) you are a strategic thought leader in supporting our highest value customers through high touch, proactive strategic consulting. You serve as an advocate and partner to Klaviyo’s most strategic customers, combining marketing strategic guidance, technical aptitude and experienced business acumen to advise on core functionality, features and use cases beyond the fundamentals to support a customer’s specific business results and help them to achieve maximum value with Klaviyo. You have a deep understanding of the enterprise-level customer expectations, challenges and needs, acting as a trusted advisor to your customers advocating for them internally while also challenging their current strategies utilizing data, insights and industry knowledge to reinforce your recommendations. You have a solid understanding of customer success principles, excellent communication skills, and a proven track record of managing complex customer relationships in an enterprise environment.
As a Strategic CSM you will manage a book of business of approximately 10 accounts and align closely with executives and key cross-functional stakeholders on challenges and business goals to help set customers - and the business - up for long-term growth and success.You will partner with key stakeholders across the business including Product, Solution Architects, Onboarding Specialists, and Support to drive customer outcomes, growth and mitigate any risk. In addition, you will be expected to proactively share insights via internal executive business reviews on an ongoing basis to provide ongoing visibility to Klaviyo leadership around customer sentiment, successes, challenges and risk.
As part of our customer success-focused, results-driven organization, you will be responsible for driving sustainable, long-term customer value and measured on your team’s Net Revenue Retention, Net Upgrade, Gross Churn and customer satisfaction
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$144,000—$216,000 USD
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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