Full-Time

Strategic Accounts Customer Success Manager

Posted on 4/11/2024

Klaviyo

Klaviyo

1,001-5,000 employees

Marketing automation platform with advanced segmentation

Consumer Software

Senior, Expert

New York, NY, USA

Required Skills
Sales
Communications
Requirements
  • 10+ years working within an Enterprise Customer Success model
  • Served as book of business owner or leader for 8+ years
  • Strong business acumen
  • Experience driving a strategic motion
  • Excellent communication skills
  • Strong problem-solving and analytical skills
  • Ability to prioritize and manage multiple customer accounts simultaneously
  • Experience working with CRM systems and customer success tools
  • Experience with first level technical triage
  • Ability to create assets from scratch
  • Experience working with global procurement leads
  • Passion for technology
  • Operate as a team player
Responsibilities
  • Manage a book of business of Klaviyo’s top customers
  • Create prescriptive and customized customer success plans
  • Analyze usage patterns to provide proactive insights
  • Build strong relationships with customers and executives
  • Lead and plan weekly meetings with Customers
  • Conduct regular business reviews with key stakeholders
  • Work closely with key cross-functional teams
  • Partner with the Sales team to identify account expansion opportunities
  • Act as an internal advocate for customers
  • Collaboratively involve leadership across the business
  • Manage Executive Sponsor Programs
  • Develop and maintain a deep understanding of products or services
  • Contribute to the ongoing improvement of customer success processes

Klaviyo offers a vibrant culture centered around continuous learning and innovation, making it a prime workplace for those passionate about leveraging technology to drive marketing success. As a leader in personalized marketing automation, it presents unique opportunities for professional growth through its use of advanced segmentation and AI-driven optimization. The myriad of technical integrations and tools available in the platform further empowers employees to develop and refine cutting-edge solutions in the dynamic field of digital marketing.

Company Stage

IPO

Total Funding

$1.5B

Headquarters

Boston, Massachusetts

Founded

2012

Growth & Insights
Headcount

6 month growth

12%

1 year growth

36%

2 year growth

49%
INACTIVE