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CGS Federal (Contact Government Services)

Federal professional services

Business Analyst

Full-Time
$60k - $110k/yr
Senior
Bachelor's
Remote in USA+2 moreMore locations: Austin, TX, USA | Dallas, TX, USA
Hybrid
Business & StrategyBusiness Analysis
No H1B Sponsorship
US Citizenship Required

About the job

Requirements
  • A bachelor's degree in Computer Science or engineering.
  • Must be a U.S. citizen.
  • Must successfully complete a stringent background investigation and obtain the required government security clearance.
  • At least 7 years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes.
  • Experience working with phase-based and Agile delivery methods.
  • Experience with Jira or other Agile tools.
  • Ability to clearly communicate technical concepts to technical and non-technical users.
  • Ability to work both in a team environment and independently.
  • Attention to detail.
  • Interpersonal and communication skills.
  • Familiarity with government projects and policy/procedures teams.
  • Ability to interact comfortably with senior leadership and/or government executives and staff on a day-to-day basis.
  • Experience managing client requirements and small teams.
  • Analytical skills and business presentation skills.
Responsibilities
  • Support development of briefings, agendas, and other general documentation, including training materials and demonstrations for new and existing technologies for stakeholders.
  • Document and analyze business and functional requirements for translation into process maps and technical system requirements.
  • Develop organizational documentation, including basic system architectural diagrams and wireframes, concepts of operations, and monthly status reports.
  • Create high-level briefings and communications materials for customers, management, and executive stakeholders.
  • Work with the government and team members to identify, recommend, and implement service-delivery improvements and new technology implementations.
  • Evaluate program materials and develop approaches for improvement.
  • Gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
  • Develop an understanding of Microsoft and Atlassian products and services, including Teams, SharePoint, Visio, Jira, and Confluence, and translate complex product information into clear content.
  • Research, outline, write, and edit new and existing content in collaboration with team members to understand project requirements.
  • Develop content in various media formats for usability, maintaining a consistent voice across documentation.
  • Perform risk management by identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues.
  • Support continuous improvement by recommending improvements to products, services, and processes.
  • Manage client interaction and expectations regarding team efforts.
  • Identify and coordinate cross-team dependencies and collaboration.
  • Seek opportunities to increase customer satisfaction and develop and deepen client relationships.
Desired Qualifications
  • Experience supporting DHS headquarters or other U.S. federal agencies.
  • Experience tracking and reporting project or program delivery progress and budget execution.
  • Experience developing project briefs and reports for non-technical audiences.
  • Knowledge of the federal acquisition lifecycle.
  • Familiarity with business intelligence and data analytics.
  • Project management, Agile, and/or cyber certifications such as PMP, ACP, CSM, SAFe, or CISM.

About the company

C

CGS Federal (Contact Government Services)

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CGS Federal (Contact Government Services) is a government contractor providing professional and technology services to public agencies. The company supports federal programs with information technology, litigation support, records work, data services, cybersecurity, and program operations. It serves federal agencies, legal teams, public-sector program leaders, and mission-oriented operating units. Its operating model centers on contract teams embedded in regulated government environments and supported by recruiting, security, delivery, and corporate operations. Teams work across software, infrastructure, cybersecurity, legal support, data, project management, recruiting, and administration. Teams support coordinated daily delivery.

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