System Product Manager

Job Req ID: 30651

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About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is seeking a System Product Manager to lead the New Product Introduction (NPI) process for system products at our Malaysia facility. This role ensures smooth transitions from design to production through effective SOP development, pilot build readiness, and successful First Article Inspection (FAI). Close collaboration with cross-functional teams is essential to meet product roadmap and quality expectations.

Essential Duties and Responsibilities:

1. Lead New Product Introduction (NPI) activities and coordinate cross-functional team to ensure successful product transfer, manufacturing readiness and seamless product enablement at the Malaysia manufacturing facility.
2. Review and validate manufacturing documentation, including SOP, production pilot run readiness, and complete First Article Inspection (FAI) requirements to support success product launches.
3. Partners with Server Production teams to diagnose, troubleshoot and resolve server system and manufacturing-related technical issues, ensuring product quality and production continuity.
4. Directs and reviews Failure Analysis (FA) to systematically resolve production quality issues and implement corrective actions.
5. Partners with Sales & BD teams to provide technical product support, facilitate customer engagement, and support business growth initiatives across Southeast Asia and South Asia.
6. Manage product lifecycle activities by coordinating engineering changes (ECR/ECO), product configuration updates, and documentation to ensure accurate implementation throughout NPI and sustaining production.
7. Monitor product performance, manufacturing yield, and customer feedback, working with cross-functional teams to drive continuous improvements in product quality, reliability, and operational efficiency.
8. Collaborate with customers and internal stakeholders to gather product requirements, provide technical guidance, and support product roadmap planning, qualification activities, and successful product deployment.

Qualifications:

1. Bachelor’s degree in Engineering, Computer Science, Information Technology, Manufacturing, or related discipline. A Master’s degree or relevant professional certificate is an added advantage.
2. Ideally candidates have around 6 years of relevant experience in product management, system engineering, manufacturing engineering, program management or related technical roles within the technology or electronics industry. Previous leadership or project coordination experience is preferred.
3. Working knowledge of server hardware, computer systems or related technologies with experience supporting product development, manufacturing or customer-facing technical solutions. Experience with x86 server platforms is an advantage.
4. Experience in supporting NPI, product life cycle management, manufacturing operations or sustaining engineering with server, computer hardware, electronics, semiconductor or similar industries is preferred.
5. Good communication, presentation and technical documentation skills, with the ability to engage effectively with customers, suppliers and internal stakeholders across different functions.
6. Demonstrated ability to manage multiple priorities, coordinate cross-functional projects, and deliver results in a fast-paced and collaborative environment.
7. Willingness to travel, when required, to support customer engagements, supplier collaboration, or business operations.

Salary Range

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.