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Service Corporation International

Provides funeral services, cemeteries, & cremation

Funeral Home and Cemetery General Manager

Business & StrategyConfirmed live in the last 24 hours
Full-timeMabank, TX, USANo salary listed

About the Job

Requirements

  • High school diploma or equivalent is required.
  • Applicable state Funeral Director Licensure is required.
  • At least nine years of industry experience in the applicable discipline with progressively increased responsibilities are required.
  • At least four years of experience managing people and effectively managing budgets and expense control are required.
  • Knowledge of financial and business acumen is required.
  • Professional interpersonal skills, cultural sensitivity, and tact are required to interact with people from a variety of cultures and across language barriers.
  • Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint, is required.
  • Ability to work indoors and outdoors in all seasons and weather conditions is required.
  • Ability to stand for up to six hours per day, sit for up to six hours per day, and frequently climb stairs is required.
  • Manual dexterity for paperwork, calculators, computers, and phone use is required.
  • Ability to lift up to 50 pounds to assist with moving bodies is required.
  • Ability to work beyond standard hours as needed and travel up to 25% is required.
  • Professional dress is required when in contact with families; personal safety equipment or appropriate attire is required in cemetery or crematory environments.

Responsibilities

  • Foster ownership of the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth.
  • Manage the daily operations of multiple locations and business lines within the funeral home industry.
  • Conduct short-term planning and achieve annual sales revenue, production, and profit and loss goals.
  • Develop a professional and effective staff and exceed client family expectations.
  • Develop the annual business plan with local and market leadership, including the annual budget and financial, production, and revenue goals.
  • Monitor and achieve annual financial goals, understand how daily activities affect financial outcomes, and make sustainable business decisions.
  • Approve expenditures and invoices, including overtime.
  • Manage day-to-day activities to ensure services are on time and exceed client family expectations.
  • Remove barriers, encourage ideas, and identify improvements.
  • Resolve moderately complex problems, provide resolution guidance to supervisors, and empower accountability.
  • Ensure operating practices comply with applicable federal and state regulations and company policies.
  • Establish location goals and priorities; develop, communicate, and monitor goals, priorities, processes, and procedures.
  • Manage frontline supervisors’ responsibilities, expectations, and accountabilities.
  • Present and communicate company and market strategies, values, and goals to location staff.
  • Collaborate with location management on resource sharing, ideas, and business or operational enhancements.
  • Work with market leadership and corporate departments on product, process, and technology needs and improvements.
  • Maintain buildings, facilities, and grounds in clean, manicured, and working order, budgeting appropriately for repairs, equipment, and furniture.
  • Ensure adherence to safety, quality-control, and compliance standards.
  • Develop a strong, trusting, and reliable team; understand team members’ career aspirations and provide assignments to develop skills or close gaps.
  • Address issues constructively and provide tangible, appropriate feedback.
  • Develop frontline supervisors’ proactive and collaborative management style to increase employee engagement and minimize turnover.
  • Monitor training and licensing requirements and ensure staff are retrained or relicensed before expiration.
  • Screen internal and external candidates and hire or promote skilled and effective staff.
  • Establish pay and recommend pay increases, special pays, and career advancements.
  • Discipline staff as necessary and write development plans to close behavior or skill gaps.
  • Collaborate with Human Resources throughout discipline, development, and termination processes; recommend and discuss terminations with market leadership.

Desired Qualifications

  • At least twelve hours of college coursework in Finance and Accounting is strongly preferred.
  • At least twelve hours of college coursework in Marketing or Business is strongly preferred.
  • A technical schooling diploma in Funeral Services or Mortuary Science is preferred.
  • A bachelor's degree in Mortuary Science is required where mandated by state law.
  • Knowledge of industry competitive pricing, demographic patterns, and market competition is strongly desired.

About the Company

Service Corporation International

Provides funeral services, cemeteries, & cremation

SCI is the leading provider of death care products and services in North America, operating funeral homes and cemeteries under the Dignity Memorial brand. It offers end-of-life services such as funeral planning, cremation, and cemetery property and services, delivering a consistent experience under Dignity Memorial. Its large, geographically diverse footprint with a mix of standalone and combined funeral-home/cemetery locations gives broad access and a standardized service offering. Its goal is to serve families with comprehensive, value-based death care and maintain market leadership in North America.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Houston, TX
Founded
1962

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