Full-Time
Senior Manager
Learning & Training, Membership Services
Posted on 10/31/2025
Whoop
1,001-5,000 employees
Wearable fitness tracker with personalized insights
Compensation Overview
$85k - $125k/yr
Boston, MA, USA
In Person
 Operations & Logistics (1) |
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- 5+ years of experience in training, enablement, or learning & development, with at least 2 years in a leadership or people management capacity.
- Proven ability to design, scale, and measure learning programs that improve performance in customer experience, support, or operations environments.
- Skilled facilitator with strong written and verbal communication abilities, capable of engaging learners across different regions and experience levels.
- Strong analytical mindset and experience using data to inform training strategies and track progress against KPIs.
- Highly organized and self-directed, with a track record of delivering high-quality work in fast-paced and dynamic environments.
- Experience collaborating cross-functionally with operations, QA, and product teams.
- Deep passion for empowering frontline teams and driving member experience through effective education.
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
- Own and execute the Learning & Training roadmap for Membership Services, aligning with operational goals and driving measurable improvements in key performance indicators such as time-to-proficiency, QA scores, CSAT, and reopen rates.
- Lead and develop a high-performing team of global Training Specialists, establishing clear team rhythms, role clarity, and growth paths that foster both team effectiveness and professional development.
- Design and scale onboarding programs and continuous learning experiences that are globally consistent, role-specific, and deeply aligned with member-centric service delivery.
- Partner cross-functionally with MS Operations, QA, and Knowledge Management to translate performance data into impactful, timely training interventions.
- Launch and expand continuing education initiatives, including refreshers, microlearning, and on-demand training, to support upskilling and adaptability.
- Collaborate with internal stakeholders to ensure new processes, tools, and product launches are supported with clear and engaging training experiences.
- Lead the quarterly reporting of L&T’s business impact and training effectiveness, proactively identifying areas of improvement and scalability across shifts and regions.
- Champion a culture of continuous learning and excellence within Membership Services.
Whoop offers a subscription-based fitness membership paired with a wearable, the WHOOP Strap 3.0. The device tracks ongoing physiological data—heart rate, sleep, and recovery—and the app analyzes this data to deliver personalized guidance on daily exertion, sleep needs, and overall readiness. The membership gives ongoing access to the app, plus community features like teams and challenges, creating a social and motivational layer around the data insights. Unlike some brands that sell hardware or coaching separately, Whoop includes the strap free with the membership and emphasizes continuous data analysis and community engagement to drive better health and performance. The company’s goal is to help users optimize health and athletic performance while reducing injury risk, generating recurring revenue through its subscription model.
Company Size
1,001-5,000
Company Stage
Series G
Total Funding
$979.8M
Headquarters
Boston, Massachusetts
Founded
2012
Simplify's Take
What believers are saying
- March 2026 $575M Abbott funding at $10.1B valuation integrates Lingo tracking.
- Mubadala's $75M 2026 investment launches UAE office and research initiative.
- WHOOP 5.0 and MG wearables feature FDA-cleared Healthspan heart screener.
What critics are saying
- Serenity Group's Aurora copies trade dress, eroding market share in 6-12 months.
- Oura Ring steals athletes with superior HRV accuracy per 2025 studies.
- Subscription churn rises as users cancel fees for Apple Watch alternatives.
What makes Whoop unique
- Whoop lacks screen or buttons, accessing all data via app only.
- Whoop collects 100MB daily data from five sensors, exceeding competitors.
- Advanced Labs integrates September 2025 blood tests with wearable metrics.
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Benefits
Take Time Off: Time outside of the office is important for sleep, strain and recovery! Our PTO plan encourages members to take time off in order to come back refreshed.
Live a Healthy Lifestyle: Our competitive benefits package includes premium medical, dental, and vision coverage for employees and their dependents. Life and disability insurance are also available.
Feel Invested: In addition to a competitive base salary and 401k, you're eligible to receive stock options to share in the future of WHOOP. Work means more when you have personal stake. You have ownership in what we are building.
Eat Well: Keep hunger at bay with endless snacks in our fully stocked kitchen. Enjoy catered team lunches on Friday, and even a cold brew keg.
Know The Product: We want you to understand and experience the product firsthand. We offer you a WHOOP strap and membership at no cost.
Be Active: Take advantage of our office gym and on-site showers! WHOOP also offers a $500 yearly wellness perk for fitness classes and memberships.
Be Present: It’s important to be present when bringing home a new family member. Take care of your loved ones with 12 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
Love Where You Work: Sitting in the heart of Fenway, our beautiful office overlooks Fenway Park. A prime location for great food, not to mention catching a Sox game, too!
Work Hard, Play Harder: If we don't already have a club here that fits your lifestyle and interests, you're encouraged to start one. Share your passions with others at work, or discover new ones!
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -2%2 year growth
↓ -2%Your Samsung Galaxy Watch now supports blood pressure tracking - but it's not the same as Apple's hypertension alerts. There's one minor catch, though Samsung first announced plans to bring blood pressure monitoring to the brand's lineup of Galaxy smartwatches all the way back in 2019. Now, the feature is available for U.S. watch users with the Galaxy Watch 4 or newer. This is a major milestone for Samsung, which is in an epic arms race with the competition, including not just Apple and Google but Oura, Ultrahuman, and Whoop, too, to see which brand can add real-time blood pressure monitoring to a wearable device first. Here's everything you need to know about blood pressure tracking on the best Samsung Galaxy Watches, including the one notable drawback of the feature. Article continues below Latest Videos From Tom's Guide Best Tech Gifts Under $100 0 seconds of 1 minute, 30 seconds Volume 0% Samsung brings blood pressure tracking to Galaxy Watch in the U.S. It's worth mentioning that blood pressure tracking has been available on Samsung Galaxy Watch models in markets outside of the U.S. for some time now. However, this is officially the first time that the feature has been approved for use in the U.S. However, before you can turn your Galaxy Watch 4 or newer into an on-wrist blood pressure monitor, you'll first need to calibrate it. This requires a traditional blood pressure cuff. The calibration process, required every 28 days, is pretty straightforward, though. You take a reading with the old-school cuff while wearing your Galaxy Watch on the opposite wrist. The Samsung Health app provides a simple set of instructions to ensure you're recording an accurate reading. Once you've completed the steps in the app, your Galaxy Watch is ready to roll; you can now take blood pressure readings. The resulting data includes everything you'd get from a traditional blood pressure monitor, including Systolic blood pressure, Diastolic blood pressure, and pulse (heart rate).
Abbott Laboratories has invested $575 million in Whoop as part of a funding round valuing the fitness wearable company at $10.1 billion. The partnership will integrate Abbott's medical monitoring platforms, including Lingo and Libre Rio for metabolic tracking, with Whoop's performance and recovery technology. Despite the strategic move, Abbott's shares fell to a 52-week low of €88.31 on Wednesday, down nearly 17% year-to-date. However, management maintains a positive outlook, forecasting 2026 adjusted earnings per share of $5.55 to $5.80, representing roughly 10% growth, and organic sales growth of 6.5% to 7.5%. Abbott will release first-quarter results on 16 April and continues its 56-year dividend streak with a quarterly payment of $0.63 per share.
Google apparently working on a screenless fitness band, to compete with Whoop. When you purchase through links on its site, Neowin may earn an affiliate commission. Here's how it works. As the market for screenless fitness bands grows, Google is looking to get a piece of it with a new fitbit-branded model. Google is reportedly working on a screenless fitness band to compete with companies like Whoop, which is currently eating its lunch in the screenless, hyper-specialized health trackers market. This new hardware is for people who like the idea of having a health monitor on their wrist without a second screen to possibly distract them. According to Bloomberg, this device could be sold under the Fitbit brand and is expected to have "basic features," though what these are was not listed. These probably are things like continuous heart rate monitoring, heart rate variability (HRV) analysis, blood oxygen (SpO2) tracking, and skin temperature sensing. NBA player for the Golden State Warriors, Steph Curry, teased the device in a 15-second sponsored video posted on Instagram showing him sporting a gray, fabric wristband with neon orange piping and a strap adjuster. The video ends with the text, "A new relationship with your health. Coming soon," followed by the Google logo. The device is reportedly going to launch later this year and will be subscription-based, likely tying into the AI-powered Fitbit personal health coach Google introduced last year. The personal health coach features a conversational chat interface that allows users to ask questions like "Should I work out today?" and get a personalized answer based on their sleep and recovery data. More recently, last month, Google announced that the coach would gain a feature to pull in data from Continuous Glucose Monitors (CGMs). Google finalized its deal to acquire Fitbit for $2.1 billion back in January 2021. The acquisition happened after years of Google struggling to make a dent in the wearables market with its own software (Wear OS). Taking over Fitbit's 28 million active users, its health-tracking algorithms, and its established hardware supply chain was the way to go. Since the acquisition, Google has slowly shifted its focus, killing popular brands like the Versa and the Sense while directing its design resources to its own Pixel Watch lineup.
Whoop, the wearable technology company, has raised $575 million at a $10.1 billion valuation, signalling a broader shift in how leaders approach performance management. The company now serves over 2.5 million members worldwide and has accumulated more than 24 billion hours of physiological data. In 2025, bookings grew 103% year-over-year to a $1.1 billion run rate whilst maintaining positive cash flow. The global wearable technology market, valued at $92.9 billion in 2025, is projected to reach nearly $230 billion by 2033. The growth reflects a shift from periodic health check-ins to continuous monitoring, with executives now applying the same data-driven approach they use for business metrics to their own physiological performance and recovery patterns.
Google to launch new screenless Fitbit band. Google is developing a new model of fitness band under its brand Fitbit, aiming to compete with screenless wearable devices from upstarts like Whoop and Oura. 01 April 2026 Alphabet Inc.'s Google is developing its own fitness band, aiming to compete with screenless wearable devices from upstarts like Whoop Inc. and Oura Health Oy. The company has been developing the new model under the Fitbit brand and plans to release it later this year, according to a person with knowledge of the matter. The device will include basic features and require a paid subscription to unlock more functionality - similar to the latest screenless wearables, said the person, who asked not to be identified because the product hasn't been announced. Steph Curry, an NBA player for the Golden State Warriors, teased the device on social media on Tuesday without elaborating on the branding or functionality. Google said Curry has been "working with the team to cook up something special" and that the company will share more "soon." Curry said in his video that the device will unlock a "new relationship with your health." The launch will tie into an AI-powered Fitbit personal health coach that will live inside the newly redesigned Fitbit app. The personal health coach's public preview started in October. The device is a grey cloth fitness band with orange lining that looks strikingly similar to Whoop's current screenless fitness band. Unlike Whoop, Google will charge for the hardware, the person said. Whoop's business model is based entirely around a subscription. A Whoop competitor would add to Google's growing roster of wearables, which includes its Google Pixel smartwatch and more standard Fitbits. On Tuesday, Google-owned Fitbit unveiled new personal health coach features for its app, which provides insights around cycle health and mental health, as well as nutrition and water intake tracking. The news follows Whoop's announcement that it raised an additional $575 million from a handful of venture capital firms and high-profile individual investors, including professional athletes Cristiano Ronaldo, LeBron James, Rory McIlroy and Reggie Miller. The latest funding round values the company at $10.1 billion. It plans to seek an initial public offering in the next two years. For their part, other wearable makers like Apple Inc. are sticking to devices with screens. The Apple Watch comes in multiple versions, all with displays to view information and apps on the go. By Samantha Kelly Holistic health is the hot topic of the year, as consumers seek products, treatments and habits that will improve their wellbeing across the board. Organisations Analysis and advice on the fast-evolving beauty business.