Director, Risk Management

Job Description

Job Summary: Advance Auto Parts’ Director, Risk Management, is responsible for the strategic direction and management of the lifecycle of all insured claims of Advance Auto Parts, primarily auto and general liability, workers’ compensation and property claims but also claims under other insurance lines. The role leads a team in their handling of assigned claims and directly manages severe risk matters.  

Reporting to a Vice President, Legal this role serves as the primary internal liaison with Advance’s third party administrator (“TPA”) and also engages with carriers, outside counsel, actuaries and other external and internal key risk partners. The role is instrumental in resolving claims, driving and reporting claim metrics, identifying loss mitigation strategies, and optimizing total cost of risk. This role requires a nimble, analytic and strategic leader with expertise in evaluating and mitigating liability.  

What will you do?

Claims Management

• Develop and implement enterprise-wide claims management frameworks, policies and protocols.

• Direct claim strategies, monitor reserving accuracy, and manage claims to minimize total cost of risk.

• Supervise and develop team in their assessment, management and decision-making for assigned claims.

• Make sound decisions under uncertainty/pressure and balance risk mitigation with business objectives and cost considerations.

• Oversee utilization of risk management information system and similar platforms.

• Advise business on risk-related decisions, regulatory and compliance matters, and risk transfer, including indemnification, insurance requirements and subrogation.

• Partner closely with other departments to manage claims, create business insights and mitigation plans, and reduce risk. 

• In addition to TPA, manage other vendors that support claims-related work.  

Third Party Administrator Oversight

• Serve as primary interface with TPA leadership and direct and supervise TPA handling of the company’s claims portfolio for all Worker’s Compensation, Auto and GL claims for the enterprise  Company has over 45,000 employees, 4,000 stores, and 8,800 fleet vehicles. 

• Establish and enforce performance benchmarks, service-level agreements, and key performance indicators for TPA and oversee and manage TPA performance and reporting to ensure cost effectiveness and service quality. 

• Conduct regular claims audits and file reviews to ensure TPA compliance with company guidelines, reserving standards, and regulatory requirements.

Cost of Risk Optimization

• Analyze loss trends, loss runs, and claims data to identify root causes and develop proactive loss control initiatives. 

• Prepare and synthesize claims-related reporting and present insights to senior leadership, including risk assessment and trend analysis, TPA performance and reserve assessments.

• Collaborate with Finance on managing claim costs, loss reserves, risk modeling, forecasting, actuarial analyses and total cost of risk.

Qualifications

• Claim Management-Excellent knowledge of insurance and claims management principles and related legal concepts

• Strategic Resolution-Demonstrable hands-on claim resolution experience, attention to detail and negotiation expertise

• Analytical Acumen-Ability to apply quantitative and data-driven decision-making, including interpretation of actuarial data, loss trends, and financial analyses, with the ability to translate claims data into actionable risk insights and expense management

• Leadership-Solid leadership, communication, C-suite comportment and presentation skills, capable of influencing and advising senior executives and developing a high-performing claims team

• Stakeholder Management — Ability to build trusted relationships with internal and external business partners

• Operational Excellence — Commitment to process improvement, vendor management, and program/cost optimization

• Risk Data-Familiarity with risk management information systems (e.g., Origami Risk, Riskonnect), data visualization or analytics tools, and similar platforms

• Experience overseeing TPAs and managing TPA performance

• Experience leading a team that manages and resolves claims

• Experience in the retail industry, fleet-intensive operations, and/or other large-scale, multi-location business environments preferred 

• Experience at a Fortune 500 or equivalent large-enterprise organization preferred

Certifications, Experience, and Education:

• Certifications: AIC, CRMP, ARM, CPCU or other risk professional designation preferred

• Experience: 10+ years of progressive experience in risk management, corporate insurance, or related discipline; with at least 5+ years managing multi-line insurance, high volume claims program and a proven track record of developing and implementing claims management strategies

• Education: Bachelor’s degree in Risk Management, Insurance, Business Administration, Finance, or a related field required; Master’s degree (MBA), Juris Doctor (JD), or other advanced degree preferred

Location & Work Availability: 

This position is Hybrid (4 days in office, 1 day remote), based at our corporate headquarters in Raleigh, North Carolina.

Benefits Summary:

We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here: https://jobs.advanceautoparts.com/us/en/benefits 

Company Overview:

Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. As of January 3, 2026, Advance operated 4,305 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The Company also served 809 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services, and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.


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