Creative Director

Overview

The Creative Director owns the execution, quality, and delivery of EIM's visual creative work across design, copywriting, and video/photo production, leading the graphic design, video/photo production, and copywriting teams. The role translates brand vision and creative direction into consistent, high-quality outputs across campaigns, programs, and brand initiatives, and owns day-to-day creative operations. As both a people manager and an execution leader, the Creative Director ensures creative teams are supported, work is delivered on time, and visual standards are upheld.

Responsibilities

• Execute and uphold visual standards across all design and video/photo outputs, ensuring creative work aligns with brand guidelines, campaign goals, and creative direction; review and provide feedback on design and production deliverables to maintain high standards of craft, clarity, and consistency. 
• Lead, mentor, and develop the graphic design, video/photo production, and copywriting teams — providing clear direction, feedback, and coaching to grow skills, fostering collaboration, accountability, and a positive creative culture, and supporting onboarding and ramp-up of new team members.
• Own creative intake, prioritization, and production timelines; manage day-to-day workflow across design and video/photo projects, balancing capacity, deadlines, and quality across multiple initiatives; and partner with marketing teams to improve creative processes and efficiency. 
• Partner with Product Marketing, Channel Marketing, and Marketing Communications on execution needs; support campaign launches, events, and program initiatives with creative delivery; and collaborate with writers and content partners to ensure visual alignment with messaging. 
• Identify opportunities to improve creative workflows and tooling. 
• Support documentation of creative standards and production best practices. 
• Stay current on design and production trends relevant to the business. 

Qualifications

Core Competencies:

• Act with Integrity - Demonstrates honesty, transparency, and follow-through in all work. 

• Make Learner Success the Priority - Prioritizes outcomes that drive learner success and career advancement. 

• Innovation with Purpose - Challenges the status quo and drives scalable, practical solutions. 

• Use Data to Drive Continuous Improvement - Uses data to inform decisions and improve performance. 

• Build Together - Works effectively across teams and partners to achieve shared goals. 

• Own the Outcome - Takes full responsibility for outcomes and drives work to completion. 

Qualifications:

• Bachelor's degree in Design, Visual Communications, or a related field, or an equivalent combination of education and experience.  
• 5+ years in design or creative production roles, including prior experience leading designers and creative producers, and experience managing creative workflows in fast-paced environments.  
• Strong background in brand, digital, and campaign design.  
• Strong communication, organization, and problem-solving skills.  
• Ability to give clear, constructive creative feedback and uphold consistent visual standards across design, copy, and video/photo work.  
• Proficiency with industry-standard creative and production tools (e.g., Adobe Creative Cloud) and with creative workflow / work-management systems.  
• Ability to balance capacity, deadlines, and quality across multiple concurrent initiatives in a fast-paced environment.  
• Collaborative leadership style that develops team members and partners effectively across marketing functions.  

About

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [email protected].