Full-Time

Senior Technical Support Engineer

Veriff

Veriff

501-1,000 employees

AI-powered online identity verification SaaS

Compensation Overview

$114k - $145k/yr

+ Equity Grants

Salt Lake City, UT, USA

Remote

Category
IT & Security
Required Skills
Python
Grafana
React.js
webhooks
SQL
Postgres
TypeScript
REST APIs
Linux/Unix
Requirements
  • 3+ years of experience in Technical Support, Site Reliability Engineering (SRE), or similar technical role
  • Strong understanding of software programming and system architecture
  • Solid knowledge of APIs (REST, webhooks)
  • Solid ability to troubleshoot web applications and identify root causes
  • Deep knowledge and experience with observability tools (e.g., Grafana)
  • Proficiency in writing complex SQL queries and basic scripts
  • Comfortable working with Mac, Linux, and Windows environments
  • Experience with incident management processes
  • Demonstrated ability to mentor and support team members
  • A proactive approach to teamwork, a solutions-oriented mindset, and excellent interpersonal skills
  • Data-driven approach to problem-solving and decision-making
  • Knowledge of TypeScript, Python, Postgres, or ReactJS
  • Ability to work independently without supervision, prioritize effectively, and deliver consistently
  • Fluency in both written and spoken English
  • A background in creating highly technical but clear technical documentation and presentations
Responsibilities
  • Taking ownership of reported issues and ensuring their resolution from start to finish
  • Conducting research, diagnosis, troubleshooting, and identifying solutions to address system and service problems
  • Replicating reported issues and writing detailed bug reports
  • Escalating unresolved issues to appropriate development teams and documenting standardized solutions for the knowledge base
  • Handling crises in the event of feature failures or application downtime
  • Participating in an on-call rotation and leading production incidents
  • Developing and reporting on key metrics; for example generating custom reports and writing complex SQL queries
  • Driving cross-team initiatives that have area-wide impact beyond your immediate team
  • Taking responsibility for technical designs of new services and tools
  • Identifying gaps in issues and processes, bringing data-driven solutions to the table
  • Optimising and automating repetitive tasks
  • Gathering feature requests and making them visible to correct stakeholders for planning
  • Actively participating in the hiring pipeline and referring candidates
Desired Qualifications
  • Experience with JIRA, Confluence, and GitHub
  • Built applications or integrated services
  • Familiarity with CI/CD pipelines and deployment processes

Veriff provides a SaaS platform for online identity verification to help businesses prevent fraud and meet regulatory requirements. The product integrates via API into clients' systems and uses artificial intelligence and machine learning to verify IDs, biometrics, and related data, with background checks and e-residency support. It serves fintech, mobility, blockchain, and P2P lending sectors and offers subscription and usage-based pricing to scale as needed. Its goal is to help businesses connect with honest customers online by making identity verification accurate, scalable, and compliant.

Company Size

501-1,000

Company Stage

Series C

Total Funding

$192.3M

Headquarters

Tallinn, Estonia

Founded

2015

Your Connections

People at Veriff who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • KYB expansion after acquiring Vespia opens business verification as a new upsell path.
  • U.S. brand-building with TEAM LEWIS could drive pipeline through executive profiling and thought leadership.
  • CRO hire Philippe de Passorio focuses enterprise revenue on conversion and fraud reduction opportunities.

What critics are saying

  • Competitors like Onfido and Socure squeeze Veriff by selling broader trust stacks and faster onboarding.
  • Deepfakes and synthetic identities degrade model-based verification rates, increasing manual review costs.
  • EU eIDAS 2.0 mandates EUDI Wallets by 2027, bypassing traditional document-centric verification flows.

What makes Veriff unique

  • Veriff’s Marketplace suite targets gig, mobility, and rental platforms with biometric and liveness checks.
  • Layered verification via Data Zoo adds authoritative data across 40+ countries through a single API.
  • AI-native fraud detection analyzes documents, selfies, and signals in seconds across 230+ countries.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Stock Options

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Professional Development Budget

Sabbatical Leave

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Biometric Update
Mar 18th, 2026
Veriff, Prove, alongID strengthen executive teams.

Veriff, Prove, alongID strengthen executive teams. Three players in the digital identity sector have announced senior appointments as enterprises worldwide ramp up investment in identity, fraud prevention and trust infrastructure. Veriff looks beyond IDV to trust. Veriff has named Rob Brazier as Chief Product Officer, bringing in a veteran product executive with experience at Apollo GraphQL, Grammarly and Twilio. Brazier will lead Veriff's product strategy as the company expands beyond identity verification into a broader trust platform spanning document checks, biometric authentication, fraud prevention and age estimation. His appointment comes amid rapid advances in AI that are reshaping identity threats and driving demand for reusable digital credentials and continuous authentication. "The identity market is undergoing a structural shift," said Veriff CTO Hubert Behaghel, citing the need for "continuous trust" as enterprises confront deepfakes, synthetic identities and tightening regulation. Brazier will focus on accelerating product innovation and positioning Veriff to compete in emerging areas such as reusable digital identity and real-time trust signals. "As AI-driven threats grow more sophisticated and regulators raise the bar worldwide, the companies that can deliver trust continuously, not just as the front door, will define the next era of digital commerce," Brazier said. "That's the product vision I'm here to build." Prove to scale global customer success. Prove has appointed Adi Marom as Chief Customer Officer to scale global customer success as adoption of its identity platform - which now supports 2.5 billion verifiable identities - continues to grow. Marom, who previously held leadership roles at Socure, NICE Actimize and Amdocs, will oversee customer experience, services and strategic partnerships across banking, fintech, ecommerce and digital asset markets. Prove CEO Rodger Desai said Marom's mandate is to help customers realise value faster as AI-driven fraud accelerates and identity becomes central to digital operations. A key priority will be enabling customers to set-up identity infrastructure in days rather than weeks or months. Accelerating time to value will be a critical mission. In addition, Marom will focus on strengthening long-term partnerships and expanding customer use of Prove's solutions. "My focus will be helping customers realize value faster, expand their use of our solutions, and stay ahead of evolving fraud and trust challenges, as the industry moves toward tokenization and more secure, frictionless ways to verify identity," Marom said. alongID to steer regulatory strategy. alongID has appointed Markus Reinisch, Meta's VP of Public Policy for Europe, as Board Advisor to help shape the company's regulatory and compliance strategy as global digital identity frameworks accelerate. The cross-border identity provider, which offers a privacy-first digital identity wallet, said the appointment comes as new rules on digital identity, privacy and online safety raise compliance demands for businesses operating across markets. The move comes as the EU's eIDAS 2.0 framework will require regulated sectors to accept European Digital Identity (EUDI) Wallets by 2027. Providers must now translate regulatory requirements into interoperable, user-friendly systems that work across borders. Reinisch will guide alongID through this transition, ensuring its product roadmap aligns with evolving expectations around privacy, interoperability and safety. The EU is also positioning its digital identity framework as globally interoperable, expanding cooperation with partners including Canada, Singapore, India and Brazil, and extending integration efforts to neighbouring regions such as the Western Balkans, Ukraine and Moldova. alongID says Reinisch's experience advising major global tech companies on complex policy issues will help it build a compliant, scalable identity platform for industries such as finance, where poor onboarding experiences drive high abandonment rates and significant operational costs. "Digital identity needs a strong foundation of trust and shared rules to succeed at scale," Reinisch said, emphasising the need for secure, privacy-preserving systems that work across jurisdictions. alongID CEO and co-founder Erika Maslauskaite said Reinisch's appointment strengthens the company's ability to translate complex legal frameworks into practical product decisions as digital identity regulation moves from high-level policy to real-world enforcement. Article topics. Latest biometrics news. Mar 18, 2026, 2:55 pm EDT Despite recent legal dead-ends, the UK continues to move toward an Australian-style law putting age restrictions on large social media... Mar 18, 2026, 2:43 pm EDT Essex Police paused its live facial recognition (LFR) deployments after identifying potential accuracy and bias risks, an audit published this... Mar 18, 2026, 2:36 pm EDT The Office of the Australian Information Commissioner (OAIC) has published new guidance on age assurance technologies. A release from the... Mar 18, 2026, 2:33 pm EDT More than 20 percent of ID theft victims have their identity reused to access different financial services and products, according... Mar 18, 2026, 1:03 pm EDT The government of Cyprus has reminded organizations that they must accept digital documents, including national ID cards and driving licences,... Mar 18, 2026, 11:30 am EDT Canada's lower legislative branch is looking for a supplier to help extend its fingerprint biometrics capability for background checks across...

Yahoo Finance
Feb 25th, 2026
Veriff upgrades Marketplace suite to strengthen trust across dual-sided digital ecosystems

Veriff, a global AI-native identity verification platform, has launched an upgraded version of Veriff for Marketplaces, a trust and safety suite designed to secure dual-sided digital platforms. The solution addresses verification challenges for both providers and consumers across gig economy, mobility, e-commerce and rental platforms. The upgraded suite combines biometric authentication, advanced liveness checks, profile image capture and document verification into a single scalable package. It aims to combat account takeover, impersonation and synthetic identity fraud whilst maintaining low-friction user experiences. The product was developed through collaboration with marketplace operators across various sectors. Veriff's adaptive workflows enable platforms to conduct high-security earner vetting alongside frictionless buyer verification, creating what the company calls a "continuous trust loop" for sustained platform security.

Australian FinTech
Feb 17th, 2026
Veriff partners with Data Zoo to deliver layered identity verification

Veriff partners with Data Zoo to deliver layered identity verification. Veriff, a global AI-native identity verification platform helping businesses build trust online, today announced a partnership with Data Zoo, a trusted gateway to authoritative global data assets, to further deliver a layered approach to identity verification for organisations operating in complex, regulated markets. The collaboration adds a trusted data-centric layer to Veriff's AI-native identity verification platform, helping businesses address evolving fraud and regulatory demands. As AI-driven fraud becomes more sophisticated, organisations are adopting layered defences that strengthen trust without slowing down onboarding. This shift is increasing the need for authoritative data that can be applied across markets and regulatory environments. Through the partnership, Veriff will integrate Data Zoo's global authoritative data network into its verification platform via a single, flexible API. This integration provides a diverse set of authoritative global data capabilities, enabling organisations to strengthen identity decisions, improve match rates, and support evolving regulatory requirements as part of a layered verification strategy. "Fraud is moving faster and becoming more adaptive, which means identity verification must do the same," said Gabriel Barbabela, Lead Growth Product Manager at Veriff. "By integrating authoritative data from Data Zoo, we're strengthening our trust infrastructure to help businesses verify more honest users, stay compliant, and deliver low-friction experiences at a global scale." "Every organisation is trying to balance trust, compliance, and customer experience as fraud becomes more sophisticated," said Jon Jones, Chief Commercial Officer at Data Zoo. "Our partnership with Veriff advances digital trust by embedding authoritative data into the platform, delivering real-time insights that increase customer assurance and help customers stay ahead of evolving identity fraud." Data Zoo integrates seamlessly into orchestration workflows that require trusted KYC checks. As the data layer for identity verification, Data Zoo provides secure access to authoritative data across more than 40 countries. Its global data network is continually refined, with privacy and compliance embedded to support accurate verification and secure onboarding.

Postimees Grupp
Feb 5th, 2026
TEHING ⟩ Veriff omandab KYB ettevõtte Vespia

Veriff teatas täna, et ostis Vespia – tehnoloogiaettevõtte, kes pakub ärikliendi taustakontrolli tegemise tehnoloogiat (ingl know your business, KYB). See on Veriffi jaoks strateegiline samm laiendada oma tooteportfelli üksikisiku identiteedi kontrollimisest tervikliku usaldusplatvormi loomise suunas. Pooled on kokku leppinud, et tehingu finantstingimusi ei avaldata.

Prime Minister's Office of Estonia
Feb 5th, 2026
Veriff acquires KYB provider Vespia to expand into business verification

Veriff has acquired Vespia, a Know Your Business (KYB) technology provider, marking a strategic expansion beyond individual identity verification towards building a comprehensive trust platform. The financial terms of the transaction were not disclosed. The acquisition represents Veriff's move to broaden its product portfolio from purely individual identity checks to encompass business verification capabilities.