Network Specialist - Customer Outreach
About the job
- Have an active Secret clearance or the ability to obtain one.
- Have 2 or more years of military experience in communications or a related technical field; or 2 or more years in an accredited technical training program and at least 1 year of experience in communications or a related field; or 2 or more years of experience in communications or a related technical field.
- Conduct initial customer interactions and follow through on service orders.
- Enter service request details into DISA Storefront (DSF) to initiate a telecommunications service request.
- Interact with customers and provide service before and after DISA Storefront (DSF) entry.
- Assist customers when service requests are incomplete or requirements are unclear.
About the company
BlueWater Federal Solutions provides IT services to the U.S. federal government, focusing on IT and network engineering and program management. It delivers mission-critical systems through technical solutions and professional services, staffed with full-time personnel on large, multi-year task orders. The company differentiates itself with high CPARS ratings and experience handling sizable contracts, showing reliable performance in sensitive government environments. Its goal is to offer dependable IT, systems engineering, and program management support that helps federal agencies run critical programs efficiently and securely.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
North Carolina
Founded
2005
Get referred to BlueWater Federal Solutions
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Simplify's Take
What believers are saying
- DOE awards still support $22 million funded backlog entering 2026.
- Air Force SBEAS gives BlueWater a long-duration sales channel through 2029.
- Tetra Tech ownership provides cross-sell into intelligence, defense, and civilian agencies.
What critics are saying
- DOE OSSA ends September 19, 2026; losing recompete would remove $96.9 million revenue.
- HigherGov shows no new 2025 contract wins, signaling pipeline weakness before the DOE rollover.
- BlueWater depends on federal small-business vehicles and Tetra Tech integration, limiting standalone leverage.
What makes BlueWater Federal Solutions unique
- Tetra Tech bought BlueWater in 2020, pairing niche federal IT with a larger parent.
- BlueWater primes Air Force SBEAS, a mandated application-services vehicle through December 2029.
- Its DOE OSSA work spans software, infrastructure, hosting, service desk, and IT management.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Match
- Employee Stock Purchase Plan
- Life Insurance
- Paid Vacation